Marlborough, MA (PRWEB) March 16, 2011
Altico Advisors (http://www.AlticoAdvisors.com) is a Microsoft Gold Certified Partner specializing in Microsoft Dynamics GP, Microsoft Dynamics CRM, SharePoint, Business Intelligence, and integration services. To provide prospective customers with a quick and easy way to find out more about Microsoft Dynamics GP (formerly Great Plains) and Microsoft Dynamics CRM, Altico Advisors has added LIVE CHAT functionality to its Web site. Site visitors can chat live during regular business hours or leave a chat message after hours and be assured that a Dynamics specialist will contact them on the next business day.
"We're a technology company," says Mike Kean, President, "so offering live chat just made a lot of sense. We maintain a vast Web site with reams of information about Microsoft Dynamics products, links to brochures, white papers, Webcasts and much more. But that doesn't mean it's easy for a visitor to our site to get a specific answer to a specific question. Chat makes that possible."
Web site analytics show how much time visitors spend on the Altico Advisors site and which pages they visit. But there's no way to know if these visitors found the information they were looking for.
"Analytics are compilations of data that can be quite revealing as far as they go," explains Jim Hickey, Vice President. "But analytics are impersonal. Chat is personal. It's a one-on-one dialogue that takes place in real time. With live chat, we're answering questions on the fly. We're making it easy for our site visitors to get instant gratification."
Live chat is available on every page of the Altico Advisors Web site.
About Altico Advisors
Headquartered in Massachusetts, Altico Advisors implements and supports business, financial, and customer management software solutions for mid-market enterprises, primarily throughout New England. Altico is a Microsoft Gold Certified Partner specializing in Microsoft Dynamics GP (Great Plains), CRM, Business Intelligence (BI), and SharePoint systems for manufacturing, distribution, software development and service companies. In addition, Altico provides a wide variety of consulting and advisory services, such as outsourced financial services, business and IT strategy alignment, software selection, and business analytics. http://www.AlticoAdvisors.com
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