Scorecard's solution will provide a centralized, comprehensive view of all customer and service activity for our video, voice and data businesses, which we view as a critical advantage in our competitive marketplace
Toronto, Canada (PRWEB) March 4, 2011
Scorecard Systems Inc., the global leader in reporting and analysis solutions for cable, broadband and telecommunicationscompanies, today announced that it had been selected by WaveDivision Holdings—a leading MSO based in Kirkland, WA, serving over 300,000 customers in the Seattle, Portland, Sacramento and San Francisco DMAs. WaveDivision Holdings will deploy Scorecard’s Subscriber Analysis Application, Revenue Usage and Revenue Yield modules. These solutions will provide the cable operator with much richer operational reporting and analytical tools in a robust self-serve environment for management and analyst users.
The use of the Scorecard applications will provide WaveDivision Holdings with critical data with deeper insight into migration patterns, bundle performance and differences by geography, sales channel and customer cohort to better serve the needs of its customer base.
“Scorecard’s solution will provide a centralized, comprehensive view of all customer and service activity for our video, voice and data businesses, which we view as a critical advantage in our competitive marketplace,” said Chris Sommers, Vice President of Finance for WaveDivision Holdings. “Our data quality, richness, integrity and speed of reporting will be greatly enhanced, providing us with significantly more insight into our customer base, products and bundle performance.”
"We are pleased that in the current economic climate, operators continue to partner with Scorecard to gain a more complete understanding of their customer activity and interactions," said Simon Marwood, Scorecard CEO. “The cable industry has traditionally relied on canned billing system reports or ad-hoc queries for their operational analysis, and the deployment of the SAA allows operators to gain a true picture of the customer experience. WaveDivision Holdings will leverage our solutions to meet the needs of their business, while preventing the need to shift valuable internal resources away from their commitment and focus to Wave’s customers. The capabilities of our system, which has already proven successful for many other operators worldwide, will provide immediate visibility into the true effectiveness of the company’s strategies and their impact on new and existing customer relationships.”
About Scorecard Systems
Scorecard Systems Inc. was founded in 1996 as a Business Intelligence company specializing in telecommunications, cable and broadband companies. The Subscriber Analysis Application is a robust application for delivering deeper, more accurate customer/service activity reporting, either in a standalone environment or as part of an enterprise data warehouse or business intelligence strategy. This application has been deployed at dozens of operators, and measures results for over 150 million subscribers. http://www.scorecardsystems.com/
About WaveDivision Holdings
WaveDivision Holdings, LLC, is a cable, internet and phone services company currently serving over 300,000 residential and business customers in Washington, Oregon and California. Headquartered in Kirkland, WA, WaveDivision Holdings is owned and operated by local industry leaders, and supports its customers with decades of cable know-how. Its mission is to provide 100% of its cable systems with the latest technologies and upgrades including high speed internet, digital cable, home phone service, DVRs, HDTV, and Free TV On Demand services. http://www.wavebroadband.com
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