ShoreGroup Named Outstanding Customer Solutions Partner of the Year at Cisco Partner Summit 2011

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Cisco Systems award recognizes ShoreGroup's CaseSentry and ShorePatrol managed service solutions

ShoreGroup, Inc., a premier converged network and systems management solutions, software development and IT professional services firm, today announced that it is the recipient of the Cisco Partner Summit award for Outstanding Customer Solutions Partner of the Year for its CaseSentry and ShorePatrol managed service solutions. Cisco made the announcement March 1st at its annual channel partner conference held in New Orleans.

Cisco's annual partner awards are conferred to partners who meet a specific set of requirements that are designed to identify partner leadership within Cisco's key business theatres. The awards are the culmination of a formalized Cisco nomination and selection process that begins with the consideration of several thousand Cisco channel partners to identify those that have demonstrated leading performance within each theatre.

Robert Bojanek, Executive Vice President of ShoreGroup, said "We're elated to receive the prestigious Outstanding Customer Solutions Partner of the Year award, which is centered on the success we have achieved in delivering our CaseSentry monitoring and ShorePatrol Remote Management Services to our clients. Our managed services are specifically directed at maximizing the availability and performance of Cisco's unified communications and contact center application portfolio, which allows customers to realize the full potential and business advantage that these solutions can provide. We have significantly increased our domestic and international customer base over the past year, and our company-wide focus on delivering services of high quality and value translates into a service renewal rate that tops the industry. We're also honored to have Cisco recognize ShoreGroup's ongoing commitment to achieve advanced specializations that validate our end-to-end service capabilities, including the Master-level certification in both Unified Communications and global Managed Services with White Label Provider designation."

"Cisco works diligently with all of its channel partners, and it is an honor to announce ShoreGroup as a Cisco Partner Summit regional award recipient," said Jim Sherriff, Senior Vice President, U.S. and Canada Partner Organization at Cisco. "The Outstanding Customer Solutions Partner of the Year award presented to ShoreGroup recognizes their performance and expertise as a Cisco channel partner in the Eastern region in 2010."

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for Unified Communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrol® Remote Management Service delivers the high-quality Unified Communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks and data centers. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified and Managed Services Master Channel Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Additional information about ShoreGroup's products and services can be found at http://www.shoregroup.com.

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and THE ART OF IP™ is a trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

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