A Major Shift Rides the Wave of Change in American Contact Center and Collection Agency Technology

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VOCALCOM, one of the oldest, largest, and successful giants of Calling Systems is now planted squarely in the competitive market of the United States; naming well known Industry CEO, Steve Bederman as its CEO for VOCALCOM, North America.

VOCALCOM is a leader in the Call Center industry, considered one of the oldest, largest, and most successful giants of Calling Systems solutions in the world.

Mr. Bederman explained to a gathering of European and American Call Center management, and press “When I first entered into the management of my past company TouchStar, over 12 years ago, I realized that the Contact and Collection Centers were ‘slow adopters’ of the marvelous changes in technology intended to assure immediate and correct party contacts of whomever they were trying to reach. Contact Centers either spent exorbitant rates to use Dialing Technology or continued to reach their customers, prospects, debtors, or others through conventional, slow and manual means. The technology seemed too complex and expensive.”

Bederman left TouchStar behind in 2008 and began a journey of seeking more advanced calling technology that would both connect people together to do business in any part of the world, but could also offer measurement of quality, analytics, and less expensive approaches to Contact Center business and their customers. While he searched, he also took on the CEO position of 2 other international technology companies, though outside the industry. He said, “It gave me great perspective.”
Today, Steve Bederman has accepted the position of CEO of VOCALCOM North America. He explained that he specifically targeted VOCALCOM to lead in North America because of their already well tested processes intended to embrace the client and make their experience be to their benefit. “We have a huge responsibility to assure that the Calling Systems are always at work, rarely failing, and innovative with current trends such as reducing the need and cost of hardware and using ‘the cloud’ or the web as a cost effective approach to giving our customers all the advantages they need to increase their profits through reducing their costs and raising their contacts. Mr. Bederman is the right man to drive the organization.” Said George Seroukas, VOCALCOM’s North American principal.

Needless to say, Steve Bederman, the new CEO of VOCALCOM, North America, intends to bring to the United States the proven benefits of VOCALCOM’s maturity and reputation.

He ended the Press Conference by stating, “You will hear much more from VOCALCOM in the months and years to come. It is assured and certain that we are like a never ending bonfire. We light the bright flame of new technology, dependable corporate structure, strong financing, and customer centric concerns. Whether I chose to lead VOCALCOM, North America, or they chose me; I don’t know. The decision was symbiotic. America deserves better than the current software available to Call Centers and Collection Operations. We can help. We are already here. I am back in the forefront, and VOCALCOM will provide leadership, technology, quality, and love for the customer as it has throughout the world.”

The general consensus, at the end of the press conference was one of enthusiasm and this particular writer suggests that every North American Call Center, Contact Center, Collection Agency, and more should contact VOCALCOM immediately so that they can show to you how they will reduce costs and make calling it’s most effective ever.
Steve Bederman, CEO VOCALCOM, North America, is a veteran and well respected Industry leader and VOCALCOM and he are a fantastic combination. “The result will overwhelm you. I promise.” Said VOCALCOM’s company leaders.

VOCALCOM North America is a wholly owned subsidiary of VOCALCOM S.A.

With offices in Denver, Salt Lake City, Tampa and Montreal in addition to Algeria, Argentina, Belgium, Brazil, France, Germany, Italy, Lebanon, Mexico, Morocco, Netherlands, Portugal, Spain, Tunisia, Turkey, U.A.E, UK

VOCALCOM is a global leader in manufacturing and implementation of Call Center Solutions.

For more information please contact sales(at)vocalcomusa(dot)com or call at 1-88VOCALCOM (1-888-622-5266)

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Jocelyn Groulx
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