New York (PRWEB) March 3, 2011
CLOUDFORCE 2011 -- Radian6 today unveiled plans for Radian6 for Salesforce, bringing new social capabilities to the Salesforce Service Cloud experience. Monitoring the overwhelming volume of social conversations that matter to enterprises, and connecting them to existing sales, service and marketing processes is a major challenge for companies today. To address this challenge, the Radian6 integration will connect the social capabilities within both the Salesforce Service Cloud and the Radian6 platform, enabling enhanced social customer service.
The Radian6 platform monitors social media, including blogs, forums, comments, photo and video sharing sites, Twitter, public content within Facebook and more. Radian6 leads the industry with its ability to surface social metrics on everything it gathers, enabling valuable time savings through sorting and prioritization. With its pending arrival on the AppExchange, Radian6 for Salesforce will let agents work entirely within the Service Cloud, with fully automated case creation that adds social media content to Salesforce based on the customizable Radian6 workflow rules engine.
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Radian6 is the leading provider of social media monitoring, measurement and engagement solutions. Radian6’s rapidly growing list of over 2200 customers and over half the F100 includes Dell, GE, PepsiCo, Microsoft and UPS, as well as the majority of world’s leading public relations and marketing agencies. Find out more at http://www.radian6.com.
About the Force.com Platform and AppExchange
Force.com is the only proven enterprise platform for building and running business applications in the cloud. The Force.com platform powers the Salesforce CRM (http://www.salesforce.com/) applications, more than 1,000 ISV partner applications like those from CA Technologies, FinancialForce.com and Fujitsu, and 185,000 custom applications used by salesforce.com’s 92,300 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel. Force.com also enables developers to make any enterprise app social by leveraging the social collaboration components including profiles, status updates, and real-time feeds available with Chatter.
Applications built on the Force.com platform can be easily distributed to the entire cloud computing community through the salesforce.com AppExchange 2 marketplace http://www.salesforce.com/appexchange/, now featuring the ChatterExchange.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Pricing and availability are subject to change. Customers who purchase http://salesforce.com/salesforce.comapplications should make their purchase decisions based upon features that are currently available.