“After extensive study, we selected Agentek as our partner because its solution is functionally robust and aligned with our business and information strategies…” said Leanne Branham, vice president of operations for Restaurant Technologies.
Atlanta, GA (PRWEB) March 7, 2011
Agentek, Inc., a leading mobile Field Service and Workforce Optimization software solution provider, today announced that Restaurant Technologies, Inc. (RTI) has selected Agentek’s field service mobility and routing and scheduling solution to increase productivity, reduce operating costs and improve service delivery. With more than 17,000 active customers, RTI is the foodservice industry's leading automated solution for the storing, handling and disposing of frying oil.
“Operations executives dedicate substantial attention and technology resources to improve the productivity of their company’s service personnel, especially during tough economic times,” said Jeff Jarvis, CEO of Agentek. “For companies with complicated scheduling challenges involving multiple variables which are in constant flux, many are turning to sophisticated and automated scheduling platforms that leverage mobile technologies to accomplish measurable improvements. We’re delighted to be RTI’s choice for mobile field service and workforce optimization, and we look forward to a long and rewarding relationship.”
“Providing the best service experience for our large and diverse customer base is strategic to our business, so ensuring that our service personnel operate as efficiently as possible is absolutely critical to our mission as a company,” said Leanne Branham, vice president of operations for Restaurant Technologies. “For this reason, we needed an enterprise-grade field service automation solution with mobility and dynamic dispatch and routing. After extensive study, we selected Agentek as our partner because its solution is functionally robust and aligned with our business and information strategies and because the company as a whole is a good cultural fit with RTI.”
Noted Joe Hensley, director of national service and operational excellence at Restaurant Technologies, “The Agentek solution provides a great functional fit with our business processes and will enable RTI to move to the next level of Service Management. With Agentek, we will be able to implement common operating practices across the company to ensure the highest level of customer satisfaction. This will fully-connect our Service workforce for increased productivity and reduced operating costs while providing real-time information from point of activity to appropriate levels of management for actionable business decisions.”
Agentek is a leading provider of mobile field service software, workforce optimization and vehicle telematics solutions that enable businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment in real-time. Agentek delivers end-to-end mobile workforce optimization solutions that empower the field and unite the enterprise. Find out how leading companies are leveraging Agentek's fully-connected mobile technology to develop new service revenues, cultivate customer loyalty and gain competitive advantage at http://www.agentek.com
About Restaurant Technologies:
Restaurant Technologies is the developer, distributor and service provider of the foodservice industry's leading automated solution for the storing, handling and disposing of frying oil. Its innovative oil management solution has revolutionized foodservice safety and operations by virtually eliminating the previous hazards and inconvenience of handling frying oil. RTI is leading the industry in improving operational profitability, quality and safety. The company has depots strategically located across the country providing services to over 17,000 customers in over forty metropolitan markets. RTI is recognized as an industry pioneer for technology, high-efficiency distribution and service. For more information about Restaurant Technologies, visit http://www.rti-inc.com