Coral Springs, FL (PRWEB) March 7, 2011
International Computer Consulting Organization, Inc. (ICCO), the creator of the industry leading debt management software CreditSoft, recently checked in with Consolidated Credit Counseling Services, Inc. (Consolidated Credit) to see how they were faring since going live with CreditSoft over a year ago. ICCO was happy to learn that CreditSoft continues to deliver on performance, allowing Consolidated Credit to focus less on technological processes, and more on their core business of offering quality debt management services to their clients.
Consolidated Credit Counseling Services, Inc. currently manages their day to day debt management program with the help of CreditSoft, and have found that they improved their overall efficiency by 40% within 18 months of going live with CreditSoft.
Before implementing CreditSoft, Consolidated faced many challenges in their old system that forced them to do perform numerous manual steps. ICCO worked diligently with Consolidated Credit on mapping out their needs and unique specifications to ensure that CreditSoft would address all the shortcomings they faced in their lacking system, as well as all the features they wanted going forward to enhance productivity. As one of the largest debt management companies in the United States, servicing thousands of clients, the implementation for Consolidated Credit was not an overnight event, but rather an extensive project, carefully planned and calculated for strategic scheduled deployment. The rollout of CreditSoft involved extensive development, testing, and migration to make sure CreditSoft suited all business processes administered by Consolidated.
With CreditSoft, Consolidated was finally able to find a reliable, scalable backend software that would actively address their multifaceted operations. “Creditsoft has allowed us to automate many procedures that were totally manual in our old system,” shared Hilton Sher, CFO at Consolidated. “CreditSoft’s built-in issue tracking system has allowed us to institute an automatic work flow system, as well as make our office virtually paperless. Management can now monitor work flow across the entire company, a department, or even down to the employee level with great agility and speed.”
Some of the other major improvements Consolidated experienced once on CreditSoft: speedy check runs; limitless document batching; superior payment schedule management; advanced budgeting features; detailed reporting; seamless integration with phone, imaging, and other third party vendors, and above all, great speed and agility to get more done in less time for improved performance across the entire company.
With so many automated features available in CreditSoft, user performance naturally is optimized in that less user interaction is needed to initiate routine mundane tasks that take away time better spent on driving business initiatives. Document batching is one such feature in CreditSoft which allows Consolidated to send out thousands of documents, audit what’s going out, and resend if necessary, all with a click of a few buttons. The document batching feature alone has saved them significant revenue as it relates to time and postage.
With today’s ever changing financial backdrop, agencies have had to restructure the way they reach out to consumers whether through educational efforts, or some other means of financial help. With that comes a need to manage these other services that coincide with core debt management programs. CreditSoft can answer that need for any company with its database flexibility, which has allowed Consolidated to achieve servicing their clients on a wider scale.
Having good software means having a responsive, knowledgeable support team to back it up. Consolidated can attest to ICCO’s commitment to not only providing great software, but also delivering great customer service and technical support. “The people at CreditSoft are constantly working to improve their product, releasing new versions with new/improved features all the time. They definitely make their product better through excellent client interaction via phone, email and web,” said Hilton Sher.
About Consolidated Credit Counseling Services, Inc.
Consolidated Credit Counseling Services, Inc., founded in the early 1990s, is an industry leader in providing credit counseling and debt management programs throughout the United States. In 2003, Consolidated Credit won the South Florida’s Business journal’s Business of the Year Award - Nonprofit Category. Consolidated Credit is a member of the Better Business Bureau, the United States Chamber of Commerce, the Greater Fort Lauderdale Chamber of Commerce, and the Association of Independent Consumer Credit Counseling Agencies. Visit them online at http://www.consolidatedcredit.org
About International Computer Consulting Organization, Inc.
Since 1995, International Computer Consulting Organization, Inc. (ICCO) has been dedicated to the success of its clients by delivering innovative software solutions tailored to their specific business needs. As a Microsoft Gold Certified Partner, ICCO has passed the highest level of requirements from Microsoft and has demonstrated the most robust, efficient, and scalable implementations of Microsoft technologies in enterprise deployments.
CreditSoft, ICCO’s most popular off the shelf software product is utilized by debt management and debt settlement companies to help manage their various financial operations. For more information visit them online at http://www.icco.com or http://www.creditsoft.com
Consolidated Credit Counseling Services, Inc.
Director of Community and Public Relations
International Computer Consulting Organization, Inc.
(877) 877-7872 x300
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