Pioneering Face Transplant Surgeon Reveals Development of Secure Patient Communication Portal—Live on SiriusXM’s Doctor Radio channel

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Dr. Chad Gordon, Member of First U.S. Face Transplant Team at The Cleveland Clinic, makes headlines, as Co-Founder of Patient Communication start-up, MDconnectME, Inc.

“So many doctors are actually scared to communicate updates through many of the popular sites that exist today, because they are not secure.”

In 2008, The Cleveland Clinic made headlines, with the ground-breaking face transplant procedure, which gave gunshot victim, Connie Culp, a new lease on life.

One of the key surgeons from the Cleveland Clinic team, who performed the transplant, Dr. Chad Gordon--now affiliated with Massachusetts General Hospital, in the Division of Plastic & Reconstructive Surgery, at Harvard Medical School in Boston, Mass.—today revealed how his experience as Ms. Culp’s surgeon, led him on the path to changing the way doctors, patients and their families communicate with each other.

Thursday, March 3rd, on SiriusXM’s Emergency Medicine Show, on Doctor Radio (Sirius ch. 114 and XM ch. 119) with NYU Medical Center ER doctor & host, Dr. Billy Goldberg, Dr. Gordon told the radio audience about his experience.

Dr. Gordon, who spent 4 days by Ms. Culp's bedside, following the landmark procedure, was responsible for coordinating communication between the doctors, nurses, and Ms. Culp’s family.

"I remember having to coordinate so many communication points between all the parties," said Dr. Gordon. "It was very time consuming and inefficient, but information had to be passed, and had to be protected, due to patient-privacy laws and the sensitivity of Connie's case at the time."

That’s when, Dr. Gordon said, his ‘eureka’ moment struck - get technology involved.

"With all of the communication capabilities that exist today on the internet, and of course with the prominence of smart phones, and mobile technology, I figured there had to be a better way of communicating through the patient, so that status updates could get out to the family and friends.” Dr. Gordon continued, “You see so many doctors are actually scared to use some of the popular sites that exist today, because they are not secure.” Finally adding, “At MDconnectME, our goal is to improve the overall patient experience by providing secure, HIPAA-compliant, patient-centered and patient-directed communication.”

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Scott Anzel
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