ShoreGroup Announces Continued Expansion in Western Region

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Formation of Denver, Colorado location to address growing demand for services that optimize the new generation of unified communications and contact center solutions.

ShoreGroup, Inc., a premier professional services, management system software development, and system and remote management service solutions firm, is pleased to announce the opening of a sales and service office in Denver, CO to serve Western US markets. This expansion includes the hiring of a number of key industry-leading professionals in Denver, Colorado and surrounding areas, to support ShoreGroup's national contact center, collaboration, Cisco Unified Computing System™ (UCS) and unified communications sales, consulting and operations practices.

The expansion builds upon ShoreGroup's current national presence in 30 states and is focused on delivering world-class design, implementation, and support services to organizations looking to leverage best practices, deployment approaches and newer IP-based communications and collaboration solutions for business success and competitive differentiation. The new personnel joining ShoreGroup's team of professionals brings a wealth of industry credentials and experience in: project management, solutions architecture, applications engineering, sales engineering, and operational skills necessary to deliver the full range of ShoreGroup's contact center, collaboration and unified communications solutions, services and support.

"The process of continuing to expand our presence in the Western US has been built upon our existing enterprise and service provider customers, which has provided a solid foundation for our activities in the region. We have been gratified by the level of customer satisfaction our customers have expressed to date, and our objective is to maximize our ability to work even closer with them in the consulting, implementation and support of their efforts to incorporate the latest and most advanced technologies into their networks," said Robert Kennedy, ShoreGroup's President and CEO. "This existing client base combined with ShoreGroup's solid growth and the interest we are seeing from new commercial and enterprise clients in the region makes this an ideal time to add dedicated staff in this area."

"With one of the industry's most comprehensive value-added portfolios of IP-based contact center and unified communications solutions and services, ShoreGroup is well positioned to address this tremendous opportunity for growth," said John McCarthy, ShoreGroup's Senior Vice President of Sales. "ShoreGroup is well known for the quality of service it provides and has posted industry leading results on a consistent basis. We look to increase our presence throughout all United States markets."

Steve Jennings, ShoreGroup's Regional Sales Manager, Mountain Region and Dan Eccher, Consulting Systems Engineer for Contact Centers will be leading a team focused on serving clients in the Western US. With over 15 years experience in contact center strategy, technology, and operations for both single and multi-site contact centers, Jennings has acquired a broad spectrum of experience in systems, applications, and operational environments. Mr. Jennings will be instrumental in executing ShoreGroup's sales strategy and methodology for the Western US market. Eccher, with 22 years in contact center consulting, has architected several world-class Cisco Enterprise Contact Centers with capacities up to 12,000 agents. Mr. Eccher brings a wealth of industry knowledge, best practices, and strategic solutions to assist customers in realizing their business objectives. Mr. Eccher will be responsible for developing tools to improve the efficiency of contact center designs as well as handling ShoreGroup's pre-sales engineering for the Western US.

Last week, ShoreGroup announced that it was the recipient of the Cisco Partner Summit 2011 award for Outstanding Customer Solutions Partner of the Year for its CaseSentry® and ShorePatrol® managed service solutions.

ShoreGroup's Denver, Colorado office can be reached at 303-993-2790.

About ShoreGroup, Inc.
ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for Unified Communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrol® Remote Management Service delivers the high-quality Unified Communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks and data centers. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified and Managed Services Master Channel Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Additional information about ShoreGroup's products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and THE ART OF IP™ is a trademark of ShoreGroup, Inc. All other marks are property of their respective owners.

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