Houston, TX (PRWEB) March 14, 2011
WebsiteAlive, a leader in Live Chat technology and Ballena Technologies, Inc., a leader in interactive venue visualizations, using extremely high-resolution 3D computer-generated models, have extended their exclusive partnership through the end of 2012. By combining AliveChat and Seats3D, sports fans can “see” the view from their seats and, at the same time, chat with seating experts online if they have any questions before they buy.
“Sports teams and arenas across the country are incorporating technologies like Alive Chat and Seats3D on their websites to enhance their visitors’ experience. Some are using Seats3D, some Alive Chat and some both. With Seats3D alone, teams were seeing an increase in ticket sales. Using just Alive Chat, they were able to capture leads as well as cut down on phone calls and support costs. Using them together, makes smart business sense. Alive Chat and Seats3D are a winning combination for teams who want to increase leads and, ultimately, sales as well as create the best online experience a fan can have,” explained Adam J. Stass, Partner and Managing Director of WebsiteAlive.
Professional sports teams currently using both technologies include from the NBA — Philadelphia 76ers, Atlanta Hawks, Detroit Pistons, Toronto Raptors, Utah Jazz, Minnesota Timberwolves, Milwaukee Bucks, Houston Rockets, San Antonio Spurs, Golden State Warriors, and Oklahoma City Thunder; from the NFL — Houston Texans, Seattle Seahawks, and New York Jets; from the NHL — Atlanta Thrashers, Philadelphia Flyers, and Phoenix Coyotes; and from MLS — Seattle Sounders FC.
"Our partnership with WebsiteAlive and Alive Chat has been extremely positive in helping teams increase ticket sales and enhance the overall customer service experience. Fans love having the luxury of viewing a seat as well as interacting with representatives instantly," commented Steve Stonehouse, Senior Vice President of Sales at Ballena Technologies. “We are looking forward to seeing what new technologies our two companies will offer over the upcoming years.”
Alive Chat allows website visitors, email recipients or banner ad viewers to connect to company representatives and have their questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email or ad. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use Alive Chat. And, with Alive Chat Mobile, which is included at no extra charge in all versions of Alive Chat, you can take your chats on the road with Internet-based mobile phones and chat with your website visitors just as you would from your desktop.
Compatible with both PCs and Mac, Alive Chat is 100% customizable. Without any special programming knowledge, you can easily brand your Alive Chat windows with your logos and color schemes to match your company’s design, giving your customers a fully integrated experience
Ballena Technologies’ Seats3D takes advantage of online technology by offering virtual tours of a variety of sports arenas—from basketball to hockey and everything in between. In each tour, fans can hover over a seat, find out the price for that section and click to check out the view from that seat.
“Alive Chat and Seats3D continue to be a perfect, winning combination,” Stass concluded.
To add WebsiteAlive’s Alive Chat capability to your website or for more information, contact WebsiteAlive at 888-696-4513, email them at sales(at)websitealive(dot)com or visit them on the web at http://www.websitealive.com.
About WebsiteAlive — http://www.websitealive.com
Since 2004 Alive Chat software from WebsiteAlive has been the leader in cross-platform/cross-browser Live Chat support. Alive Chat software provides instant, real time chat between company support representatives and their customers. Cost effective for every market segment, Alive Chat software works on any computer with a standard web browser and Internet connection as well as Internet-based mobile phones, to increase leads, sales, reduce shopping cart abandonment, support costs and phone calls as well as increase customer satisfaction and loyalty. Used and trusted by more than 10,000 web and mobile sites including Royal Caribbean Cruises, Ltd., Acxiom, Bridgestone Golf, MacMall.com, Loews Hotel, Shadow Creek Ranch, Ooma, Bluehost, Magellan Jets, NY Knicks, Denver Nuggets, Philadelphia Flyers, Toronto Maple Leafs, The San Francisco 49ers, Seattle Seahawks, LA Galaxy and NY Red Bulls to name a few, WebsiteAlive’s industry-leading Alive Chat technology platform provides one of the best online Live Chat solutions available today.
About Ballena Technologies, Inc. — http://www.seats3d.com
Ballena Technologies Inc. offers a unique sales and marketing tool for professional sports teams, venue owners/operators, and Internet-based ticket solutions. Ballena is positioned as the market leader in interactive venue visualizations, using extremely high-resolution 3D computer-generated models viewable at low-speed Internet connections. Ballena Technologies creates realistic seating visuals to improve the online ticketing experience by familiarizing potential customers with a facility, creating excitement, sales and customer satisfaction. Ballena's Seats3D product is currently in use at MLS, NBA, NHL, NCAA, NFL, MLB and NASCAR facility websites. In addition to Seats3D, Ballena also offers season ticket holder retention and sponsorship tools. For more information contact Ballena Technologies at 510-521-0720, email them at info(at)ballenatech(dot)com or visit them on the web at http://www.seats3d.com.