My goal is to help people interested in outsourcing become sophisticated decision makers.
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Rochester, NY (PRWEB) March 15, 2011
Telesales Services LLC, a leading call center outsourcing advisor, has launched a redesigned website at TelesalesServices.com. The company is also launching a new call center resources blog that will cover industry trends and provide valuable insight, with the goal of helping organizations make the right decisions when it comes to outsourcing their call center requirements.
After decades of experience with thousands of clients in a wide range of industries, from advertising to insurance to healthcare to high-technology, ranging from small businesses to Fortune 100 corporations, Telesales Services Founder and President, William S. Samuels IV, is eager to share what he’s learned to help people interested in outsourcing their organization’s contact center requirements. He remarks, “I’m excited to provide readers with information, tips, and strategies that I’ve developed over 30 years in the business and in the course of working with thousands of clients. My goal is to help people interested in outsourcing become sophisticated decision makers as they look to fill their contact center requirements.”
Bill Samuels is particularly interested in what the future holds in the rapidly evolving call center industry. For example, it’s clear that social media is already playing an increasingly important role in customer relationship management, and social tools and channels will become ever more tightly woven into contact center operations in the future. This important trend is just one of the subjects he will be covering on the Telesales Services blog.
Future topics the blog will cover include:
- The current trend for healthcare organizations to outsource to call centers with highly-trained, licensed representatives.
- Key considerations involved in choosing a contact center for high technology companies.
- Key performance indicators to consider while selecting an inbound call center.
In 1997, Telesales Services LLC launched a call center consultation and referral service that was enthusiastically received by clients. Over the course of 14 years helping thousands of clients find the best call center solution, the company and founder William S. Samuels IV continue to lead the industry by constantly monitoring industry trends and staying current on every aspect of call center technology.
Telesales Services represents highly acclaimed call center operations in the United States and, after evaluating a client’s unique situation, recommends the most appropriate call center outsourcing solution. The company’s mission is to save its clients the immense amount of time involved in selecting the right call center solution while providing them with a highly qualified vendor.