No Excuse Workout Is Using InTouch Followup to Stop Leads From Getting Lost In The Shuffle

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InTouch Technology is excited to announce that No Excuse Workout has started better lead & member follow up and tracking by using Follow-Up, our Communication Management System for membership and personal training sales and retention.

InTouch Technology is excited to announce that No Excuse Workout has started better lead & member follow up and tracking by using Follow-Up, our Communication Management System for membership and personal training sales and retention.

Paul Eberle, manager at No Excuse Workout, can’t wait to start using InTouch Follow-Up to better manage his sales process and follow-up better with all his leads and members.

“Right now I spend at least 20-30 minutes each night preparing a sales activity spreadsheet to share with the ownership group and when I am finished, I only have a 70% confidence in the numbers, which isn’t great. The automatic nightly report will allow me to spend more time managing the club, instead of wading through all this paper,” said Eberle.

InTouch Follow-Up reports on salespeople's daily activity, and you can track the number of calls and appointments they complete. This means that managers are able to spend more time working with their staff building their skill set, rather then spending their time determining how productive their team has been.
Paul continues, “I believe our current closing rate to be inaccurate as I suspect that many of the walk-in leads are never recorded. Having Front Desk enter all the leads into InTouch will allow me to make sure that no leads ever get lost in the shuffle, like they are now.”

Because of the automated nature of the software, efficiency at No Excuse will be improved as InTouch schedules follow-up calls and sends automated messages to leads and members. This helps ensure each lead is contacted multiple times in the sales process and keeps staff perfectly organized in terms of their lead follow up.

About InTouch

InTouch works with great health clubs to increase the frequency and quality of their communication to their leads and members, which results in an average 30% increase in revenue through membership and personal training sales and member retention.

Follow-Up is a web-based Communication Management system specifically built for health clubs, which guarantees every lead and new member receives the minimum of 7-11 points of contact! Unlike paper-based and club management systems that rely too much on people to communicate and schedule follow-up activities, Follow-Up increases staff efficiency and takes out human error by scheduling staff follow-up calls and automatically sending out branded emails and text messages.

InTouch Follow-Up also provides clubs ways to generate more leads via inbound mobile text marketing programs, Facebook and the member referral module.

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Erin Dalzell
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