New eDirectGlass Technology Solves Automotive Glass Claims Challenges

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ClaimsVerse to deliver first ever compliance, inspection technology and more for the AGRR industry

ClaimsVerse by eDirectGlass

That’s why we have created ClaimsVerse that manages compliance and makes it easy for insurance companies and their partners to communicate all aspects of the glass claim, electronically and in real-time

Automotive glass retailers, insurance companies and third-party administrators face a daunting task in today’s AGRR industry. Cumbersome first notice of loss, lack of compliance requirements, an ever growing and disconnected claims process, and lack of technology standards are all part of the challenges faced by everyone in the AGRR industry. Add in the lingering mistrust of claim inspections by insurers and their third-party administrators and the common challenges are immense. To eliminate these issues and restore stability to the industry, eDirectGlass has developed the first ever line of Internet-based automotive glass claims technology and services, ClaimsVerse™.

Technology, in the form of Internet and cloud-based tools like the family of ClaimsVerse products and services, can resolve many of these problems by delivering measurable compliance automation and control, definitive return on investment, and true ease-of-use.

“As an insurance company or third-party administrator, ask yourself how cumbersome it is for your enterprise to conduct inspections of glass repair and replacement claims? Do you have to waste precious corporate resources to dispatch individuals simply to establish the validity of a sixty dollar chip repair? Do you realize the negative impact the process makes with your trading partners and the insured?” said Gary Hart, chief executive officer at eDirectGlass.

“Too many companies look at these questions and realize that the end result of the disconnected processes and programs implemented have created an adverse situation where legitimate glass claims are not managed effectively,” Hart adds. “That’s why we have created ClaimsVerse that manages compliance and makes it easy for insurance companies and their partners to communicate all aspects of the glass claim, electronically and in real-time with excellent return on investment compared to the financial waste that occurs today.”

The ClaimsVerse technology platform delivers a seamless process, where all trading partners are in control of the glass claims asset, while insurance companies and their partners can establish inspection and audit reviews without directly and physically intervening in the glass retailer’s sales and repair process. ClaimsVerse also allows insurance companies to realize the freedom of deploying virtual third-party administrative and direct bill services that enhance overall policy holder satisfaction. For more information on how ClaimsVerse technology can solve common automotive glass claims issues, visit and take a test drive of ClaimHarbor which allows electronic inspection of glass claims.

About eDirectGlass

eDirectGlass, the worldwide leading provider of Internet-based AGRR enterprise resource management, point-of-sale and mobile related technologies, a wholly owned subsidiary of AMJ Logistics, Inc. founded in 1995, is a privately held corporation based in Scottsdale, Arizona. AMJ builds applications and solutions where all aspects of the manufacturing, supply chain vendors, insurance and end-user industries converge. These applications and solutions enhance productivity, profitability and increase customer satisfaction critical to the growth and success of the marketplace. For more information on ClaimsVerse, AMJ Logistics or eDirectGlass, contact Gary Hart (gary(dot)hart(at)edirectglass(dot)com) at 480.993.0915 or visit our website at


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Gary Hart
480-993-0915 ext. 203
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