The industry can work together to reduce the number of lawsuits both individually and collectively to ultimately provide a pleasant and respectful experience to consumers.
Cedar Falls, IA (PRWEB) March 22, 2011
The CBE Group, Inc. (CBE), a leader in the debt collection industry, announced that its Vice President and General Counsel, Michael L. Frost, will present at the ACA International 2011 Spring Forum and Expo. The conference is scheduled for March 23 – March 25, 2011 at the Double Tree Paradise Valley Resort in Scottsdale, Arizona. Frost will co-present “Common Complaints and Lawsuits to Avoid” with Timothy M. Collins, Associate Director of Compliance for Hyundai Capital America, on Thursday, March 24.
Credit and collection professionals attending the conference will learn the what, where and when of current litigation trends. “The volume of lawsuits against the industry has risen to unprecedented levels,” Frost said. “This session will reveal why there is such an increase in litigation and help agencies determine the appropriate defense strategy for their respective organizations. The industry can work together to reduce the number of lawsuits both individually and collectively to ultimately provide a pleasant and respectful experience to consumers,” he continued.
Frost oversees CBE’s Regulatory Compliance Department and provides continual oversight, guidance, and direction regarding all legal matters arising within the company. Frost obtained a BA from the University of Northern Iowa and a Juris Doctor from Drake University Law School. He focuses his legal practice primarily in the areas of consumer collection practices and defense, contract law and employment law. Frost is an active member of the ACA International Member Attorney Program (MAP), is the Chairman of the MAP committee and Iowa Stair Chair. Frost is also the Vice President of the Iowa Association of Credit and Collection Professionals and a member of the American Bar Association, Iowa State Bar Association, Black Hawk County Bar Association and National Association of Retail Collection Attorneys. Frost is a frequent guest speaker at various debt collection conferences and meetings and also serves on the board of local non-profit organizations.
CBE will continue to announce other proactive, corporate debt collection initiatives that support the company’s mission of Defining the future of debt collection™ in the months ahead.
About CBE Group
CBE has been in the accounts receivable management business since 1933 and currently employs nearly 1,000 people in four locations nationwide. Its corporate headquarters is located in Cedar Falls, Iowa, with additional facilities in West Des Moines, Iowa; Overland Park, Kansas; and Atlanta, Georgia. CBE was named Greater Cedar Valley Business of the Year in 2011 and one of the best places to work in the Waterloo/Cedar Falls metropolitan area the last seven years. CBE represents many of the nation’s most renowned and respected organizations in a variety of industries including healthcare, utilities, satellite, telecommunications, financial services, education and government. For more information, visit http://www.cbegroup.com.