SmartDraw Software's Visual Process Management Solution Dramatically Improves Efficiency and Profitability for Reliant General Insurance

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Leading Southern California Insurance Company Benefits from Visually Documenting and Sharing Processes Company-wide

To be able to show people visually how processes work and how they fit together makes an amazing difference and has really shortened our training curve

Today, SmartDraw Software announced the successful implementation of its new Visual Process Management solution by a leading Southern California insurance wholesaler.

Visual Process Management (VPM) leverages SmartDraw VP, the world's first visual processorTM, to quickly, systematically and collaboratively create a VPM Collection, which is stored on a network server. The VPM Collection is a complete electronic model of an organization, linking every process with the position that is responsible for executing it and managing it.

By storing all the processes live on a server as a collection of interlinked visuals that anyone can browse like a website, VPM totally revolutionizes the way processes are documented and managed. The VPM implementation at Reliant General has not only streamlined and improved their response to compliance requirements, but has delivered measurable ROI in the following ways:

  •     Reduced average training time by 80%
  •     Ensured consistent quality controls in every department
  •     Transformed process improvement into a proactive and ongoing activity for every employee

“To be able to show people visually how processes work and how they fit together makes an amazing difference and has really shortened our training curve,” said David Sarnowski, Reliant’s Vice President of Marketing and Operations.

Paul Stannard, CEO of SmartDraw Software, said, “VPM is a completely new, visual way to document and manage your business processes made possible by SmartDraw VP’s revolutionary visual processor technology. Because VPM is so easy to implement and is used by employees every day, it has the power to lower costs and improve the efficiency of virtually every person in every business worldwide.”

SmartDraw’s VPM solution not only reduced training time for Reliant General, but also satisfied its audit requirements and exceeded auditor expectations. Since VPM is easily accessible by everyone in the company, it has empowered all employees to proactively improve their processes so they can continue to refine and optimize their business.

“With a proactive tool like SmartDraw, people are much more aggressive in pursuing process improvement,” said Reliant’s CEO, Dana Dodds. “Because they document the procedure in SmartDraw, they can show the process improvement and we can measure that. So as a result, it's becoming less of a default activity and more of a proactive activity to show how well they're completing the task they're assigned to do.”

To watch a video detailing Reliant General’s experience with VPM, or to read the written customer profile, visit

To learn more about SmartDraw Software’s VPM solution, visit:

About SmartDraw Software
SmartDraw Software, LLC helps businesses increase their bottom line by improving communication, refining operations, completing projects on time, and successfully implementing their plans through the everyday use of visual communication. Publisher of SmartDraw VP, the world's first visual processorTM, SmartDraw Software enables business professionals to easily and automatically create more than 70 types of common business visuals, including flowcharts, project charts, mind maps, org charts, timelines and more. SmartDraw lets anyone achieve professional-quality results in just minutes. SmartDraw is used by more than half of the Fortune 500, as well as thousands of law firms, police departments, health systems and private enterprises of all sizes. SmartDraw Software, LLC is privately-held, with headquarters in San Diego, California. For more information or to download a free trial of SmartDraw, please visit

About Reliant General Insurance
Reliant General Insurance Services is a San Diego based insurance wholesaler specializing in non-standard auto since 1991. Reliant General represents California insurance companies to whom it provides underwriting, marketing, customer service, policy issuance and billing support. Reliant General’s A Rated programs are available through 1700+ independent brokers throughout the state and offer competitive primary and excess liability auto insurance programs with low down payments and a variety of payment options. Reliant General has built a consistent reputation for excellent service and continuously strives for ways to improve their services through new methods and technology – always with the customer in mind.


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