New York, NY (PRWEB) March 29, 2011
ShoreGroup, Inc., a premier professional services, management software, and system and remote management service solutions firm, today announced that it has entered into a strategic relationship with leading speech and imaging solutions developer Nuance Communications. This relationship enables ShoreGroup to resell and deploy Nuance's full line of speech-enabled customer care solutions for organizations across a variety of industries, including financial services, utilities, healthcare, telecommunications, hospitality, retail, entertainment and others. In addition to offering the Nuance product line, ShoreGroup will be providing complete lifecycle support for the customer care applications by monitoring their health and performance with its CaseSentry® management platform, and providing Day 2 support for the solutions through its ShorePatrol® Remote Management Service.
"Contact centers must strategically invest in technologies that contain operational costs, increase new customer acquisitions, and build the loyalty of their existing customer base through positive experiences and high customer satisfaction," said John McCarthy, ShoreGroup's Senior Vice President of Sales. "ShoreGroup's expertise in Cisco unified contact centers, coupled with the capabilities of the Cisco Customer Voice Portal and Nuance's speech technologies, will produce multichannel self-service solutions that equip companies to take customer service to new levels and increase their competitive advantage."
"Forging a strategic relationship with Nuance further bolsters our ability to address the needs of the most demanding contact center environments," said Scott Schreier, ShoreGroup's Director of Contact Center Operations. "The Nuance product line is a strong addition to our existing contact center solutions portfolio, which consists of complete consultative services, solution design, systems and applications, deployment services, health and performance monitoring, and post-deployment support. By combining our ability to deliver industry-leading Cisco contact center and unified communications architectures with Nuance's success in natural automated speech applications, ShoreGroup will implement seamless and effective self-service solutions that exceed the standards in customer care."
"We're pleased that ShoreGroup will be reselling our enterprise solutions for the contact center," said Dan Faulkner, Vice President, Product Management and Marketing, Nuance Communications. "Speech is a core component of customer care strategy today and now ShoreGroup and Nuance together will be able to deliver speech-enabled solutions that deliver exceptional customer experiences, drive cost savings and generate efficiency gains in the contact center."
About ShoreGroup, Inc.
ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.
ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service processes within complex networked environments. The company's ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup's management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers.
ShoreGroup's professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company's expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup's services are backed by solid industry credentials.
Additional information about ShoreGroup's products and services can be found at http://www.shoregroup.com.
ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and THE ART OF IP™ is a trademark of ShoreGroup, Inc. Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. Nuance is registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other marks are property of their respective owners.