Macquarie Telecom Delivers NBN Network Speeds With New Managed WAN Optimization (MWO) Service

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-Accelerates applications by up to 100 times, enabling end users to experience LAN-like performance even with servers hosted in private or enterprise cloud -Delivers LAN-like performance across the WAN ensuring benefits of the NBN before the NBN arrives -Service Level Agreement on application acceleration marks global first

Macquarie Telecom, Australia’s number one Managed Hosting and Business-only telecommunications company, today announced its Managed WAN Optimization Service (MWO). Using Riverbed Technology, the IT performance company, the new application acceleration service will enable Macquarie Telecom customers to experience LAN-like performance, no matter where they are located, across the Wide Area Network (WAN); delivering National Broadband Network (NBN)-quality network performance ahead of the network’s completion. The MWO service has been designed to maximise performance and responsiveness of business applications up to 100 times across a company’s WAN.

The announcement also sees Macquarie Telecom as the first organisation globally to offer a money-back or free bandwidth upgrade service level guarantee for application acceleration as a standard service offering.

With organisations facing an ever increasing need for more bandwidth and faster network speeds, the new fully managed service is ideally suited for companies with branch offices or remote workers. Specifically, MWO significantly improves application network response time for remote, branch and satellite users delivering faster speeds across the WAN. The offering is supported by Macquarie Telecom’s expertise and award winning world class customer care; providing customers with improved network performance, speed, efficiency and reliability.

Glen Noble, Group Executive of Data Services, Macquarie Telecom said, “Adding more bandwidth does not always improve the performance of an application over the WAN. Today’s business environment demands the consumption of more and more data and applications than ever before. This announcement provides our customers with the ability to get the most out of their existing networks and paves the way for a super fast highway connection to cloud servers. Our managed hosting experience combined with deep telecommunications expertise, means we are perfectly equipped to deliver customers the benefits of the NBN before it even arrives.”

In addition, the service provides customers with detailed application level performance reports through a single sign-on portal to allow them full visibility and control, via Macquarie Telecom’s online management tool, InView. As part of the service, Macquarie Telecom will also offer its customers a free initial network assessment and proof of concept to ensure 100% success in implementation of the solution.

“Our customers have been demanding a solution that enables them to get the most out of their existing WAN investment. By partnering with Riverbed, we are confident our service can provide significant improvement on application performance for our customers across their WAN; delivering cost savings, increased productivity, streamlined business processes and improved customer satisfaction. We have seen a lot of market demand for this service and have responded by developing and launching MWO to satisfy customer and market requirements,” concluded Noble.

Commenting on the benefits of the solution’s technology, Luke Mackie, Senior ICT Officer, Anglicare Central Queensland, said: “Anglicare needed to resolve application performance issues it was experiencing across its WAN. After deploying the Riverbed WAN Optimization technology we achieved a 500% increase in WAN performance during business hours. Documents that took over 2 minutes to open now take between 8 to 10 seconds. The new high performance network was crucial for the deployment of SharePoint across the company.”

Additional features and benefits of the service include:

  •     Free 24/7 technical support from the MacquarieHUB
  •     Money-back service level guarantee
  •     Introduction of new applications without WAN degradation
  •     No upfront cost or capital investment – fixed monthly price
  •     Full visibility of managed WAN Optimization appliance, routers, servers and Multiprotocol Label Switching Quality of Service via Macquarie InView
  •     Acceleration of business applications and bandwidth optimization across the WAN

Ian Raper, Regional Director, Riverbed ANZ concluded, “Macquarie Telecom’s decision to roll-out a MWO service complements the current trend of IT consolidation and cloud computing. Using our Steelhead appliances, MWO can accelerate applications up to 100 times, enabling its customers to experience LAN-like performance even though their servers now reside within a private or enterprise cloud.”


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