Merced Systems Expands Global Presence -- Debuts in Brazil with CSC BRASIL Partnership

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CSC BRASIL and Merced Systems bring top Sales and Service Performance Management solutions to Brazilian market

Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, and the Brazilian company CSC BRASIL, today announced a strategic partnership that expands Merced Systems’ global presence. The partnership will enable companies in Brazil to leverage Merced Systems’ award-winning Sales and Service performance management technology to improve the performance of sales and call center employees, cut operating costs, align metrics with business goals, and improve customer satisfaction. Under the agreement, CSC BRASIL will provide support for Merced Systems’ suite of performance management solutions in the Brazilian market, including distribution, implementation, consulting and customer service. CSC BRASIL will focus on companies with large service and sales organizations in the banking, financial services and telecommunications markets in Brazil.

“As a company with 25-years of experience in the technology market, CSC BRASIL is a key partner, not only for bringing our Sales and Service Performance Management solutions to Brazil, but also for having the ideal deployment expertise and domain knowledge to provide support and a high quality service to the client,” said Mark Selcow, president of Merced Systems. “Merced Systems’ customers are experiencing significant business gains from our solutions, and this partnership with CSC BRASIL enables us to expand our global presence so more companies can reap the benefits.”

“As companies in Brazil look for ways to maximize growth and performance, Merced Systems’ Sales and Service Performance Management solutions are uniquely positioned to help align their sales and service organizations with corporate goals,” said Eduardo Kfouri, COO of CSC BRASIL. “Our partnership with Merced Systems demonstrates their commitment to the region, and we’re delighted to offer this strategic proposition to our customers.”

Merced Systems’ expansion into Brazil continues its rapid growth across the globe as the company sees rising momentum in North America, Europe and Asia-Pacific. Merced Systems’ award-winning technology has proven to increase sales and customer loyalty for Global 2000 companies including DIRECTV, ING DIRECT USA, Mazda Motors UK, and Sprint. With more than 140 customers and 780,000 sales and service users worldwide, Merced Systems has been profitable for eight consecutive years.

Merced Systems has been recognized as a fastest growing company in Deloitte LLP’s 2010 Technology Fast 500, Software Magazine’s “Software 500,” Silicon Valley/ San Jose Business Journal’s “Top 60 Fastest Growing Private Companies in Silicon Valley for 2010,” The San Francisco Business Time’s fastest growing list, and The 2010 Inc. 500|5000. Merced Systems also received a top ranking in Ventana Research’s recent 2011 Sales Performance Management Value Index.

Since 1986, CSC BRASIL has played a major role in helping large Brazilian enterprises reach excellence in technology services. CSC BRASIL sells, deploys and provides technical support for solutions that increase the quality, performance and level of services that support business.

CSC BRASIL has been working with market leaders that serve the Latin American market for 25 years. Besides Merced Systems, CSC BRASIL is the main partner of BMC Software in Latin America for the supply and deployment of IT Systems and Service Management solutions for mainframe and distributed environments. In the Corporate Printing Management sector, CSC BRASIL represents solutions from LRS.

About Merced Systems

Merced Systems is the leading provider of enterprise software solutions focused on Business Execution for Sales and Service organizations. Merced’s performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced Systems' award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide.

For more information about Merced Systems, visit

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Media Contact For Merced Systems
Joscelyn Zell
Goodman Communications, Inc.
(503) 260-1169

Media Contact for CSC BRASIL

Mariana Mendes
Tel.: 55 21 3216-9444


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Joscelyn Zell
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