MeetingMatrix International Takes Customer Service to New Heights -- Employees Work Side By Side with Portsmouth NH Hotel Staff

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MeetingMatrix International of Portsmouth, NH announces that on Friday, March 25, all MeetingMatrix employees will partner and work with a member of the hotel staff at The Hilton Garden Inn, The Residence Inn Portsmouth, and the Portsmouth Harbor Event Center.

MeetingMatrix International (http://www.meetingmatrix.com) of Portsmouth, NH announced that on Friday, March 25, as part of their Annual Staff Meeting, every MeetingMatrix Associate will work at the Hilton Garden Inn Portsmouth, the Residence Inn Portsmouth, or the Portsmouth Harbor Event Center, and spend a shift working side by side with that staff member. The responsibilities for each person will vary but will include every role in the hotel. All hotel employees are invited to participate in the MeetingMatrix Friday night company reception.

The Hilton Garden Inn where MeetingMatrix employees will be staying during their annual staff meeting is a MeetingMatrix customer. It took a fair amount of coordination and cooperation to make this event happen. Ron Rockelein, General Manager at the Hilton Garden Inn, was instrumental in aligning the hotel resources and coordinating schedules and personnel.

“This exercise is part of the MeetingMatrix Cultural Re=Evolution – a term used to describe the current process of growth within our company,” said Jmichaele Keller, MeetingMatrix President and CEO. “We really appreciate the willingness of the participating hotels and their teams to let us push the limits of Customer Loyalty.”

“Two years ago we went from a time clock culture to a results driven work model now known as T.I.M.E. (Task Inspired Work Environment). Our Associates can work where they want when they want without restrictions as long as the work gets done. This set the table for today where we are using the Zappos “Delivering Happiness” and Tribal Leadership as inspiration to evolve our culture once again.”

“We are evolving our culture into one that lives and breathes customer relationships. As we continue to evolve we’ll get to a point where lines between MeetingMatrix and our customers blur and become indistinct. The more we understand and walk in our customer’ shoes the more we’ll be able to deliver happiness and WOW them, the more successful we’ll be. We think this effort will help us on our journey.”

As part of MeetingMatrix Re=Evolution two speakers of note will be participating, Mario Chamorro of the The Happiness Initiative and John King of CulturSync (http://www.culturesync.net/)and co-author of Tribal Leadership.

Mr. King will be leading a day-long seminar that applies the concepts of Tribal Leadership and leverages his experience in other companies’ growth and change.

Mr. Chamorro and MeetingMatrix will adding to The Happy Post Project, a social experiment and an art project that captures the thoughts and ideas make people happy, on post-it notes. In its initial phase, the project is good way towards collecting100K post-its from which an art installation featuring all these words and drawings will be created . (http://www.facebook.com/HappyPost)

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Don Basler
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