Heiler Software Opens Australian Doors with $1M Macquarie Telecom Signing

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Agreement enables company to ensure Australian customers benefit from low latency, high service availability and the highest level of security

Macquarie Telecom, Australia's number one managed hosting and business-only telecommunications company, announced today a two-year $1M hosting deal with Heiler Software, a US-based Enterprise Product Information Management (PIM) and Enterprise E-Procurement solutions provider. The new managed server hosting environment, critical to the company’s expansion in Australia, will enable Heiler Software to provide a total outsourcing model for Australian organizations.

Heiler Software’s technology enables organizations to manage and automate the delivery of product data and consumerables from a central source with respect to distribution channels and languages.

The signing sees that Macquarie Telecom provide Heiler Software with a fully redundant managed hosting platform, servers and SQL Cluster. The agreement means Heiler can address international data residency compliance hosting issues and provide its Australian customer base with the best user experience by eliminating network latency.

The company, which recently won an eProcurement agreement to support the NSW Department of Education and Training, intends to open a local office in the country later this year. The Macquarie Telecom agreement is the first major step for Heiler Software in Australia.

Macquarie Telecom was selected in the tender based on the strength of its offering and support structure; which will enable business expansion in Australia. Central to the agreement was Macquarie Telecom’s breadth of Australian and International certifications for hosting high availability mission critical government systems and applications, including ASIO T4 and ISO 27001; a stringent requirement for Government hosting.

“With a data center located in Stuttgart, Germany we identified that in order to provide the best user experience to organizations in Australia and to eliminate international compliance concerns we needed to provide our services from a locally hosted source. Macquarie Telecom’s managed hosting infrastructure allows us to do this securely and with low latency. As a result of the agreement we are now pursuing a number of public sector and business contracts in the Australian market,” said Greg Wong, CEO Heiler Software.

“To be a major player in the Government eProcurement in Australia organizations need to demonstrate they can deliver the service uninterrupted and to the highest levels of security, something which is almost impossible from a data center hosted offshore. We understand the business challenges such as getting access to the right skills, ensuring 24X7 uptime, security, service delivery, maintaining flexibility and reducing costs to support mission critical hosting,” said Aidan Tudehope, Managing Director Hosting, Macquarie Telecom.

“This partnership will equip the company with the IT infrastructure it requires, coupled with security and service level guarantees to service the Australian market. The agreement means Heiler Software can utilize our highly accredited managed hosting services to underpin its expansion in this country,” concluded Tudehope.

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