iCongo Releases Publication on Emerging Trends in E-Commerce Featuring Leading Analyst Firm's 2011 Predictions for the Retail Industry

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Research presents five predictions for the retail industry centered on how technology will change the way consumers shop and the way the retail industry will evolve and adapt

iCongo Inc., a leading e-commerce platform provider with B2C, B2B, multi-channel, order management and marketing systems, released today at the Gartner Customer 360 Summit in Los Angeles California its Emerging Trends in E-Commerce Publication featuring Gartner Research on Multichannel Retailing and 2011 Predictions for the retail industry.

The publication released today includes information provided by iCongo on Strategies for Successful Cross-Channel Retail with a focus on the importance of good inventory information in delivering a successful cross-channel program. The report includes an interview with Steven Kramer, President of iCongo, on Emerging Trends in E-Commerce and discusses trends in social media, mobile and retail e-commerce in a global environment.

Included is research by Gartner Research Analysts John Davison and Mim Burt, titled “Multichannel Retailing: Cross-Channel Consistency is Important to Consumers”. This research discusses how many consumers now shop across retailer channels and most expect retailers to provide a consistent cross-channel shopping experience across their store Web and catalog operations. This research identifies what consumers see as the most important elements of defining a good cross-channel shopping experience.

The publication also includes predictions by Gartner for 2011 titled “Predicts 2011: Consumers Push Emerging Retail Channels Into the Mainstream” by research by Gartner Research Analysts Hung LeHong, Mim Burt, Van L. Baker, John Davison, Gale Daikoku, Mike Griswald, Janet Suleski and Kevin Sterneckert.

“We are pleased to be featuring Gartner research in this publication to provide our customers and the market with important analysis, recommendations and prediction for the retail industry in 2011,” says iCongo President, Steven Kramer. “Our goal is to continue to help identify the challenges and opportunities facing the industry, create a dialogue on the latest trends important to retailers and their customers and to offer solutions designed to support the growth of these businesses. Our clients have experienced impressive sales growth and ROI with the adoption of iCongo’s industry leading cross-channel technologies.”

To download your complimentary copy, please go to http://www.icongo.com/eng/resources.

About iCongo, Inc.
iCongo, Inc. is a leading developer of e-business systems and software that enable companies to effectively and efficiently transact business over the Internet. iCongo’s solutions include B2C and B2B e-commerce, order management and warehouse management systems, cross and multichannel channel systems and a comprehensive marketing suite. iCongo’s clients include many multi-national and world-renowned retailers and brands. To learn more please visit http://www.icongo.com.

Joshua Ostrega
888-944-2664 x208
iCongo Inc.

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