Enterprise Companies Want Flexibility in Telephony Options

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Plum Voice’s variety of products brings record sales and client acquisition

Enterprises are increasingly looking for options in their voice applications, as evidenced by record sales and client acquisition in the first quarter for Plum Voice—the leading single-source provider of automated telephony solutions.

Plum Voice provides an array of telephony products—hosted interactive voice response (IVR), IVR systems, survey and rapid development tools for both IVR and survey. This variety gives enterprises multiple ways to reach their audiences—at lower costs.

“Plum’s unique combination of offerings in the IVR market gives companies options for developing and deploying voice applications,” said company CEO Andrew Kuan. “From rapid development tools to hosted IVR, they can reach their audience in more ways, with less expense.”

Plum’s first-quarter growth and acquisition of 20 new enterprise customers comes from increased sales of rapid development tools like QuickFuse supplementing those of its more traditional offerings like Plum Surveys. QuickFuse enables speedy voice application development, while Plum Surveys provides quick collection and analysis of feedback and market research data without using traditional IVR. Options like these are what enterprises need.

“Plum’s easy-to-use, comprehensive rapid voice application development tools have attracted a number of new customers, not just this quarter but throughout 2010 as well,” said Kuan. “Investment in these products along with increased network infrastructure yielded our most profitable year yet in 2010, with 2011 starting even better. We’re positive about our varied approach.”

Plum Voice designs high-performance, versatile and scalable IVR and survey solutions for companies of all different sizes across an array of industries, including healthcare, technology, education and manufacturing.

About Plum Voice
With offices in New York, Boston and Denver, Plum Voice is the leading single-source provider of automated telephony solutions. For businesses of all sizes that demand high-performance, versatile, scalable IVR (Interactive Voice Response) systems, the company offers a unique combination of proprietary technology and complete professional services. For more information on pricing and a complete list of product features, visit http://www.plumvoice.com.

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Lisa Marquez
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