Digital Divide Data Launches Business Process Outsourcing Company in Kenya

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Digital Divide Data (DDD) announced the launch of a new business process outsourcing (BPO) business in Nairobi, Kenya. The social enterprise, which aims to create jobs for Kenyan youth, is the first investment in a Kenyan BPO company to combine U.S. technology and market expertise with operating experience in Asia.

"Kenya has a dynamic market, leading companies are finally modernizing their businesses. We believe this is the right time for DDD to bring strong BPO service offerings to clients in East Africa," - Amolo Ng'weno, Managing Director of DDD Kenya

Digital Divide Data (DDD) announced today the launch of business operations in Nairobi, Kenya. The new company will offer business process outsourcing (BPO) services, including data entry, electronic publishing, and back-office administrative tasks to customers in East Africa as well as international markets. The social enterprise, which aims to create jobs for Kenyan youth, is the first investment in a Kenyan BPO company to combine U.S. technology and market expertise with operating experience in Asia.     The new venture is led by veteran Kenyan entrepreneur, Amolo Ng’weno, co-founder of Africa Online. DDD’s expansion to Kenya is funded in part by a grant from the Rockefeller Foundation. DDD has also received technology support from Cisco Systems and Microsoft to start the new venture.

”We see enormous opportunities in Kenya’s strong talent pool—and in bringing DDD’s world-class service to local clients in East Africa,” said DDD CEO Jeremy Hockenstein. Building on nearly a decade of operational experience in Southeast Asia, DDD Kenya will offer a set of high-quality services to help publishers, financial services firms, telecommunications operators, government agencies, libraries and other organizations resolve paperwork backlogs and streamline customer records management.

“I am excited to be back in Kenya,” says Ms Ng’weno, who most recently served as Deputy Director at the Bill & Melinda Gates Foundation. “It has a dynamic market, leading companies are finally modernizing their businesses. We believe this is the right time for DDD to bring strong BPO service offerings to clients in East Africa.” The Kenyan government has made the promotion of business process outsourcing a major priority for the economic development of the country.

Digital Divide Data’s model of impact sourcing empowers its staff with the skills and experience they need to improve their lives — while simultaneously providing value to the clients served by its sourcing business. “DDD has become known for our commitment to customers, quality, value and innovation. Because of our social mission, we are a more responsible, responsive partner to our clients.” explained Michael Chertok, Vice President, Global Impact, who led DDD’s planning to expand to Kenya.

Since 2001, DDD has powered the data entry, XML conversion and digital preservation needs of publishers, libraries, content hosts, academic researchers and businesses globally. DDD’s clients include Reader’s Digest, Harvard University and the National Library of the Netherlands. In Asia, DDD serves domestic clients such as the leading mobile telecommunications provider, Mobitel and ANZ Bank.

Digital Divide Data, a US-based non-profit organization, has invested in DDD Kenya to further its mission to create sustainable jobs for disadvantaged youth. DDD Kenya, a for-profit company, plans to train and employ at least 300 talented high school graduates from the slum areas in Nairobi over the next two years. The staff will receive support for their post-secondary education as well as on-the-job training, which will empower them to move on to better paying, high-skilled jobs after four years.

Digital Divide Data (DDD) is an innovative, internationally acclaimed social enterprise. We create jobs for talented youth in developing countries by delivering high-quality content business process outsourcing services to clients globally. This business empowers our staff with the skills and experience they need to lift themselves out of poverty. When our business grows, so does our impact.

Links:
http://www.digitaldividedata.com/kenya
http://www.rockefellerfoundation.org/news/press-releases/digital-divide-data-receives-895-000
http://www.microsoft.com/about/corporatecitizenship/en-us/our-actions/in-the-community/workforce-development.aspx
http://www.cisco.com/web/about/citizenship/socialinvestments/index.html

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