San Diego, CA (PRWEB) April 6, 2011
Sought-after customer experience / customer service expert adviser Micah Solomon will take the podium to present his unique take on how to secure lasting relationships with financial customers on Friday May 5 at Westin Gaslamp Quarter Hotel (San Diego) when he keynotes The Payroll Group’s 2011 Annual Conference.
Solomon, who The Financial Post calls the “New Guru of Customer Service Excellence,” will share ways to permanently eliminate the continuous threat of competition by showing insightful ways to transform interactions with customers that will solidify strong and long-term business alliances. Solomon’s uniquely visual presenting style will provide conference participants with ways to strengthen the customer bond in order to build true loyalty, regardless of the state of the economy or factoring in commodity-style pricing wars.
The founder and “Dean” of the “College of the Customer” website – http://www.collegeofthecustomer.com – Micah Solomon is co-author of the recent best-seller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Portfolio, Forbes.com, Wall Street Journal Radio, Seth Godin’s worldwide bestselling book Purple Cow, etc. In addition, Success magazine and many other case studies and profiles in the business press have featured the intriguing story of how Solomon honed his customer service knowledge and principles while building up his own business from a one-room operation into a leader in the entertainment and technology industries, as well as in conjunction with leading-edge companies in other fields for whom he has consulted and advised.
About The Payroll Group:
The Payroll Group brings together independent payroll service providers from across the country to help reduce overhead costs, share success stories and develop common methods to better serve their payroll clients. Members of The Payroll Group are committed to using state of the art technology to accurately prepare the payrolls of their clients. http://www.thepayrollgroup.org/
About Micah Solomon:
Micah Solomon is a top speaker and adviser to business on customer service issues and on the customer experience. Termed the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur, business leader, and author. Micah Solomon co-authored the recent #1 bestselling book, Exceptional Service, Exceptional Profit: Building a Five-Star Customer Service Organization. He is known for building his company, Oasis Disc Manufacturing, from a one-room basement bootstrap operation into a leader in the entertainment and technology industries. Solomon offers information and free resources at http://customerserviceguru.com and http://collegeofthecustomer.com
For more information:
Speaking inquiries: Micah Solomon, http://micahsolomon.com or (484)343-5881(cell)
Press inquiries: Ann Noder, Pitch Public Relations, ann(at)pitchpublicrelations(dot)com or (480) 263-1557