PROLIN Extends Global Reach with Four New VARs in Europe and Asia – Number Grows to 16 VARs Around the Globe

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PROLIN adds four new VARs: ITC, Germany; Eison, Poland; OpenVision, Thailand; and G2, Spain. 16 VARs worldwide now offer PROLIN’s unique solution, providing an easy transition from HP Service Desk to PROLIN’s Smart Suite 10.

PROLIN, an innovator in IT Service Management (ITSM), today announced the addition of four new partners to its Value Added Reseller (VAR) program. These VARs are from Germany, Poland, Thailand, and Spain. The VARs are uniform in their desire to offer their HP Service Desk customers a way forward using PROLIN’s Smart Suite 10 with Smart Client 10 and Power Server 10, and other add-on products. With PROLIN, HP Service Desk customers are able to protect, extend, and enhance their Service Desk investment with a non-disruptive path to the future of ITSM as a Service.

“With more than 10 years of experience with HP OpenView Service Desk (based on a former Prolin product!), our customers feel very comfortable with their ITC implementations. They want to save their investment, as well as the internal and external effort (cost for man days),” said Martin Barbian, Managing Director of ITC GmbH. “Our customers have invested in projects, training, configuration, customization, and integration. Most of these companies want to migrate smoothly into a modern environment based on .NET technology by moving 1:1 all their data, forms, processes, work flows and logic. PROLIN has the fitting product offering and migration strategy to make this happen.”

“PROLIN is excited to add these four new VARs, expanding our reach for delivering PROLIN Smart Suite to customers worldwide,” said Jerome H. Mol, founder and CEO of PROLIN. “Each VAR brings with them a base of HP Service Desk customers that have been searching for the way forward. PROLIN fills that need and provides a future for both the VARs and their customers with a smooth path to ITSM as a Service.”

Selected New VARs:

ITC, Germany

ITC GmbH is an independent ITSM consulting and integration company that uses a holistic approach to design, implement, customize, and support ITSM, monitoring, and Microsoft Infrastructure solutions. ITC was founded in 1996 and has more than 20 consultants delivering projects, training, and support to its clients. With its partnerships with strategic key players and market leading vendors, ITC delivers the right solutions that just fit the specific needs of its customers. The holistic approach of ITC of course includes the design and review of topics like Service Catalog, ITIL processes, Roles & Responsibilities, CMDB Design, CI Lifecycle, Change Workflows, Service Trees, Closed Loop Incidents, KPI Definition/Reporting, and CSI. Regardless of which objectives its clients have, ITC has the knowledge and skills--from process consulting to API programming--to let tools follow people and processes without reinventing the wheel.

Eison, Poland

“Our partnership with PROLIN provides new opportunities for our clients. We are convinced that PROLIN solutions are smart and well thought out and can easily meet our clients’ needs, thanks to PROLIN's fresh ideas and years of experience. Many of our HP Service Desk clients are trying to avoid migrations due to the complexity, high risk, and serious expense. In fact, they miss the solutions they are used to. So we decided to look for alternatives for them. Power Server 10 and Smart Client 10 are very good alternatives for those who want to protect their investments." Jerzy Mrozek, CEO, Eison.

Eison is a Warsaw, Poland-based firm that provides consultation and support, custom solutions, and implementation of solutions based on ITIL methodology. As experts in ITIL, Eison provides help to big, complex companies, to improve the processes of their IT departments, focusing on IT service management. Eison’s staff has many years of experience in creating and implementing solutions. Eison’s solutions are based on a coherent and logical approach that transforms IT and moves it to a much higher level of efficiency, through ITIL and ITSM.

OpenVision, Thailand

“We are pleased to have this opportunity to establish a partnership with PROLIN. We now have a better response for our customers who are currently using HP Service Desk. In addition to responding to their present need for support and upgrades, both we and our customers are very excited to see further enhanced ITSM solutions from PROLIN.” Sutthichai Preamsiriniran, Managing Director of OpenVision.

Based in Bangkok, Thailand, OpenVision has many years of experience offering ITSM solutions sales, support, implementation, and consulting to its customers. OpenVison has an experienced team of consultants and technical personnel who have deep expertise in the areas of ITIL and IT Service Management.


PROLIN, the renowned pioneer in ITIL-based ITSM in the ‘80s and ‘90s, has reunited to revitalize IT Service Management with ITSM as a Service. PROLIN’s team of experienced engineering and business professionals is focused on bringing leading-edge technology, and fun, back to IT service management. PROLIN is privately held and has headquarters in San Mateo, CA, USA; development teams in Roseville, CA, USA, and Amsterdam, the Netherlands; and Sales & Support Centers in San Mateo, CA, USA; Amsterdam, the Netherlands; Antwerp, Belgium; and Melbourne, Australia. Please visit PROLIN at:

Editorial Contact:

Frances Mann-Craik
Chief Marketing Officer
US: +1 408-868-9577

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