First Choice Power selected Stellar as one of its managed customer relations providers in part because of the shared value in putting the customer first and providing superior customer care.
Irving, TX (PRWEB) April 6, 2011
First Choice Power is expanding its customer service to include a new call center to take inbound English and Spanish enrollment calls. Stellar, located in Las Colinas, operates the call center.
Stellar will begin accepting First Choice Power calls in mid-April to enroll new pre- and post-paid residential and small commercial customers at their call center in Hickory Creek, Texas.
“Stellar will be taking inbound sales calls as part of First Choice Power’s business expansion plans in Texas,” said Brian Hayduk, president of First Choice Power. “These calls come in from across the state as people inquire about First Choice Power’s electric services. First Choice Power selected Stellar as one of its managed customer relations providers in part because of the shared value in putting the customer first and providing superior customer care.”
Stellar specializes in complicated industries such as utility service. It is an international call center provider managing more than 300 million customer interactions a year for government, utilities, telecommunications and manufacturers. The call center in Hickory Creek also handles calls for the National Motor Club, providing roadside assistance for everything from motorcycles to motor homes.
“In the last six months, we have brought more than 200 new jobs to the D/FW Metroplex, and Stellar looks forward to continuing to expand its presence in the United States,” said Peter Trowbridge, CEO of Stellar US. “With Irving-based ownership and management, Stellar is positioned to provide superior service to both First Choice Power and its customers from right here in Texas.”
As a global expert in Managed Customer Relationships (MCR), Stellar provides quality customer interactions for a number of leading global brands. Stellar is privately owned and employs 5,000+ people across 16 locations, managing over 300 million customer interactions on behalf of its clients each year. Its offerings span front office services, such as Customer Service Support, Sales and Information, to automated back office support services and solutions. For more information, visit http://www.StellarBPO.com.
About First Choice Power
First Choice Power is an energy company committed to identifying what is most important to our customers and putting their needs first. Texas business and residential customers can depend on First Choice Power for competitive pricing and excellent customer service. First Choice Power is committed to giving back to the communities it serves through its Food First ™ hunger initiative, Reduce Your Use Grants™, recycling efforts and supporting employees’ community engagement. Learn more at http://www.FirstChoicePower.com. Keep up to date on the latest energy news and join the conversation by following us on Twitter @firstchoicepwr, Facebook facebook.com/FirstChoicePower or The Current blog, http://www.firstchoicepower.com/blog.
PUCT REP Certification No. 10008 | First Choice Power Special Purpose, L.P