ShoreGroup Introduces ShorePatrol Remote Management Services for Juniper Networks Solutions

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Extension of ShoreGroup's leading remote management services and expanded CaseSentry monitoring capabilities to optimize the availability of Juniper Networks solutions within heterogeneous networks

ShoreGroup, Inc., a premier professional services, management system software development, and system and remote management service solutions firm, is pleased to announce the introduction of expanded WAN support capabilities for the Juniper Networks® product portfolio. ShoreGroup's expanded service offering includes advanced monitoring of Juniper Networks solutions from their CaseSentry® systems management platform, and comprehensive systems and network support provided through the company's ShorePatrol® Remote Management Service.

CaseSentry's automated and patented management architecture delivers comprehensive monitoring of Juniper Networks WAN technologies to quickly diagnose, validate and document incidents within complex heterogeneous networks. CaseSentry's application suite resides on a single platform that contains the fully integrated service management, systems management, change management and workflow automation capabilities that organizations need to effectively manage and support their vital networked systems and applications, unified communications, contact centers and complex end-to-end business processes and transactions. CaseSentry is a complete and cost-effective cloud-based solution that includes implementation, maintenance, change administration and routine enhancements and upgrades.

ShoreGroup's ShorePatrol Remote Management Service builds upon the capabilities of the CaseSentry systems management platform to provide 24x7x365 ShoreGroup-delivered remote incident response, remediation services, and operational support for Juniper Network WAN solutions within global enterprise networks.

"ShoreGroup's expanded support for Juniper Networks routing and switching technologies continues to demonstrate not only our commitment to providing complete end-to-end management for enterprise networks, but also our responsiveness to the needs of our clients that have asked us to support their networks under a common service and management platform," said Robert Bojanek, ShoreGroup's Executive Vice President. "CaseSentry is a vendor-agnostic management platform, and its advanced capabilities are fully leveraged in our monitoring and management of the Juniper Networks product line. In addition, the proven service content and processes within our ShorePatrol Remote Management Service readily applies to Juniper Networks solutions, enabling our clients to immediately encompass our new support capabilities within their enterprise systems management strategy."

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service processes within complex networked environments. The company's ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup's management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers.

ShoreGroup's professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company's expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment.

Additional information about ShoreGroup's products and services can be found at

ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and THE ART OF IP™ is a trademark of ShoreGroup, Inc. All other marks are property of their respective owners.


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