txtNation See Growth Though Customer Care

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txtNation, leading mobile payments and mobile messaging provider, features among the fastest growth companies in their space. The internal report, released in April, shows significant client and service provider growth, tripling its active client base since last year.

txtNation, leading mobile payments and mobile messaging provider, features among the fastest growth companies in their space. The internal report, released in April, shows significant client and service provider growth, tripling its active client base since last year.

Part of this growth, txtNation, renown for their work with regulators and compliance checking, credit to support, having recently upgraded their customer care package to include full online self support for end users or customers that would normally in the first instance call or email, now being able to find out and resolve their issue with just a few clicks.

No surprise then that txtNation have been beefing up its strategy and support team with several new key personal appointments in this area.

Michael Whelan, Director, says, "Our growth strategy in terms of geographic expansion coupled with the introduction of new services that complement our Mobile Payments - a core offering. With this expansion, support and compliance has to be in place, process driven from the start."

Mobile messaging is a highly immediate and targeted way to inform and educate customers at the time and place where that communication is most relevant. txtNation uses the immediacy and interactivity of SMS to further its clients' goal of improving this interaction.

txtNation SD, txtNation's acclaimed Support and Development program is designed to deflect potential call centre activity at the first stage and increase up sell revenue and customer satisfaction via self service support, at a reduced cost.

Michael Whelan, Director, says, "In this day and age of customer protection we needed to get the level of support we provide to protect customers right. We feel over the last several months we have got the balance of audits and protection, while supporting our clients and protecting customers.

With our online self support service, now before customers even speak to our support, they can quickly find out their request online."

txtNation claim this fast tracking of customer care that can be handled at the front end allows their customer care team to focus more on customers that require more time, for example compliance checks and phone billing queries.

Market regulations are intended to protect the public from harm in the mobile premium SMS content and service market. At txtNation they fully support these measures and are working with local regulators and networks to ensure there is full recognition, adoption and compliance of these measures within the industry and among all customers.

txtNation state that consumers are one of the last thought about parts of the process when it come to billing and services. Over the last several years their commitment to regulation and customer harm has lead them to make the consumer, that is the person purchasing the mobile services as important as the service itself.

As one of the market leaders in providing mobile payments, marketing and customer care solutions, txtNation take their leadership role very seriously to ensure that they are providing the best in customer support.

You can find out more about txtNation, its customer care and about more mobile payment or SMS messaging services by visiting http://www.txtnation.com/about/call/, emailing sales(at)txtnation(dot)com or calling +44 (0)1752273491. Latest news can be found on txtNation's blog at http://blog.txtnation.com.

About txtNation
txtNation is an outstanding multi award-winning solutions provider across billing, content and mobile messaging platforms. Focussing on sophisticated, ease-of-use solutions designed and supported by knowledgeable technical and customer support teams, txtNation have consistently proved itself one of the most efficient and cost effective messaging, billing and content providers in the business. txtNation's global reach means that we can facilitate mobile messaging services and products via the SMS Gateway across North America, Europe, Australia and Africa. txtNation have developed strong partnerships with many major industry leaders to ensure our solutions are compatible, well-connected and adequately secure. txtNation have well over 7000 clients large and small on every continent who are already experiencing the outstanding advantages which txtNation has to offer. txtNation's products and services increase customer acquisition, improve loyalty and build trusted brands and awareness through direct, personal, easy, and immediate communication

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Ashley Cross
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