Intraday staffing levels can be optimized without the need to improve forecast accuracy, and intraday performance management issues can be analyzed and communicated in near-real time to improve adherence and reduce shrinkage”
Cincinnati, OH (PRWEB) April 18, 2011
Workflex Solutions LLC today announced that it has been included in Gartner Inc’s newly published “Cool Vendors in CRM Customer Service 2011” an April 13, 2011 report co-authored by Research Vice President & Distinguished Analyst Michael Maoz, Research Director Jim Davies, and CRM Enterprise Application Analyst Johan Jacobs.
WorkFlex Solutions was included in the Gartner Report that defines a cool vendor as a company that offers technologies or solutions that are: Innovative, enable users to do things they couldn't do before; Impactful, have, or will have, business impact (not just technology for the sake of technology); Intriguing, have caught Gartner's interest or curiosity in approximately the past six months.
According to the Gartner report “Workforce Planners, Contact Center Architects, and CIOs should investigate the opportunity to embrace a more automated and sophisticated approach to real time staffing and performance management within their contact centers due to the operational efficiencies and associated financial, compliance and customer satisfaction benefits it can bring.”
“We are pleased that Gartner Inc. has recognized WorkFlex in its 2011 Cool Vendor Report,” said L.S. (Larry) Schwartz, CEO, WorkFlex Solutions LLC. “WorkFlex uses real-time methodologies to automate intraday staffing and performance management which can significantly improve call center efficiency and agent performance. With WorkFlex, the administrative overhead associated with today’s largely manual intraday processes can be significantly reduced. Intraday staffing levels can be optimized without the need to improve forecast accuracy, and intraday performance management issues can be analyzed and communicated in near-real time to improve adherence and reduce shrinkage.”
About Gartner's Cool Vendors Selection Process
Gartner's listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.
About WorkFlex Solutions LLC
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Visit http://www.workflexsolutions.com for more information.
# # #