COIT Answers the Call When 911 Responders Need Help

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What do you do when the people who staff the city’s 911 call center are the ones who need emergency help? For COIT, a leading supplier of specialty cleaning and disaster restoration services headquartered in San Francisco, the answer is simple – whatever it takes. That’s what the company’s San Diego location did recently when a fire led to smoke and water damage at the city’s 911 Call Center.

“It was incredibly gratifying to provide emergency help to the very people who are there for the community every day"

What do you do when the people who staff the city’s 911 call center are the ones who need emergency help? For COIT, a leading supplier of specialty cleaning and disaster restoration services headquartered in San Francisco, the answer is simple – whatever it takes. That’s what the company’s San Diego location did recently when a fire led to smoke and water damage at the city’s 911 Call Center.

“When fire damaged a building critical to their operations, the California Department of Transportation called three companies right out of the Yellow Pages at 10 o’clock at night. COIT was the only company staffing a 24-hour emergency hotline,” Shawn Aghababian, COIT’s Director of Restoration, said. “A human being answered their call right away, and we were hired for the job on the spot.”

The damaged building, the traffic flow management center for the San Diego metro area, houses the 911 call center for the city. The project would involve emergency response services to handle fire and smoke damage, and water damage caused by the automatic sprinkler system—all while finding a way to keep critical staff operational.

COIT was prepared to handle everything the job required: removal of important equipment to onsite storage, demolition of the kitchen to the studs, structural drying on both floors of the building, structural cleaning in 70% of the building, and content cleaning in 40% of the offices and critical function areas.

“The main critical area affected by the damage was one of the ramp metering rooms,” Aghababian said. “COIT was able to move all of the important equipment from the room to a Caltrans offsite facility. Their operation was back online almost immediately, as soon as the operators were moved over. The rest of the damaged building was fully functional throughout the restoration process.”

COIT made sure that all air within the damaged building was HEPA filtered, ensuring that employees would remain comfortable during the drying, cleaning, and restoration process. COIT utilized 53 workers over the course of two weeks to complete the job, and made use of a variety of state-of-the art restoration tools, including charcoal filtered air scrubbers, Hydroxyl generators, air movers, dehumidifiers and extraction machines. Whenever necessary, COIT altered its planned workflow to accommodate the needs of the Caltrans facility manager and a CHP Lieutenant, who remained on-site to oversee their employees and the work.

“It was incredibly gratifying to provide emergency help to the very people who are there for the community every day,” Aghababian said.

COIT offers a wide variety of services for both homes and businesses, including carpet and upholstery cleaning, tile and grout cleaning, natural stone care, and emergency restoration services in cases of flood or fire damage.
For more information about COIT, call (800) – FOR-COIT or visit http://www.COIT.com.

ABOUT COIT
With more than 60 years of industry experience in the U.S., Canada and Thailand, COIT is a leading supplier of carpet, upholstery and drapery cleaning services. The company also provides tile & grout cleaning, air duct cleaning, and 24-hour emergency restoration services. COIT's impeccable reputation offers customers the peace of mind that comes from knowing every job will be done right the first time. For information on franchise opportunities, call Pat Saign at (800) 243-8797 X108.

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