Alive Chat Teams Up With TRUSTe to Offer the Only Private Live Chat Solution Available Today

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WebsiteAlive, a leader in Live Chat technology, and TRUSTe, the leading privacy trustmark and provider of privacy solutions, have teamed up to offer the only private online communication via Live Chat available today. TRUSTe has certified that Alive Chat, from WebsiteAlive, has demonstrated its commitment to consumer privacy and trust online.

WebsiteAlive, a leader in Live Chat technology, and TRUSTe, the leading privacy trustmark and provider of privacy solutions, have teamed up to offer the only private online communication via Live Chat available today. TRUSTe has certified that Alive Chat, from WebsiteAlive, has demonstrated its commitment to consumer privacy and trust online.

TRUSTe, the leading privacy certification and seal program, awards its privacy seal only to companies that complete the rigorous TRUSTe certification process and agree to comply with ongoing oversight and TRUSTe's consumer dispute resolution process.

“Being a TRUSTe sealholder, ensures Alive Chat customers their Live Chat is trustworthy and respects the privacy wishes of the people who use it," explained Adam J. Stass, Partner and Managing Director of WebsiteAlive. “Additionally, studies have also shown that a certified privacy seal leads to increased website conversion rates and customer engagement. Obtaining this certification is part of our overall commitment of providing the most advanced, and now private, Live Chat solution available.”

Alive Chat allows website visitors, email recipients or banner ad viewers to connect to company representatives and have their questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email or advertisement. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If you have an Internet connection and a web browser, you can use Alive Chat. And with Alive Chat Mobile, which is included at no extra charge in all versions of Alive Chat, you can take your chats on the road with Internet-based mobile phones and chat with your website visitors just as you would from your desktop.

Compatible with both PCs and Mac, Alive Chat is 100 percent customizable. Without any special programming knowledge, you can easily brand your Alive Chat windows with your logos and color schemes to match your company’s design, giving your customers a fully integrated experience.

“Given abundant consumer privacy concerns, it is imperative for businesses to build online trust with their customers -- and TRUSTe helps to do just that,” said Fran Maier, President of TRUSTe. “Companies -- like WebsiteAlive -- that display the TRUSTe seal are serious about respecting the personal information of their customers, which has proven to translate into a direct privacy payoff of increased engagement and revenue.”

"The TRUSTe Privacy Seal is one of the most recognized branded symbols of trust among consumers. We’re pleased that Alive Chat joins the thousands of organizations committed to building consumer trust online through participation in the TRUSTe Privacy Seal program," Stass concluded.

To add WebsiteAlive’s Alive Chat capability to your website or for more information, contact WebsiteAlive at 888-696-4513, email them at sales(at)websitealive(dot)com, or visit them on the web at http://www.websitealive.com.

About WebsiteAlive — http://www.websitealive.com

Since 2004 Alive Chat software from WebsiteAlive has been the leader in cross-platform/cross-browser Live Chat support. Alive Chat software provides instant, real time chat between company support representatives and their customers. Cost effective for every market segment, Alive Chat software works on any computer with a standard web browser and Internet connection as well as Internet-based mobile phones, to increase leads, sales, reduce shopping cart abandonment, support costs and phone calls as well as increase customer satisfaction and loyalty. Used and trusted by more than 10,000 web and mobile sites including Royal Caribbean Cruises, Ltd., Acxiom, Bridgestone Golf, MacMall.com, Loews Hotel, Shadow Creek Ranch, Ooma, Bluehost, Magellan Jets, NY Knicks, Denver Nuggets, Philadelphia Flyers, Toronto Maple Leafs, The San Francisco 49ers, Seattle Seahawks, LA Galaxy and NY Red Bulls to name a few, WebsiteAlive’s industry-leading Alive Chat technology platform provides one of the best online Live Chat solutions available today.

About TRUSTe — http://www.truste.com

TRUSTe is the leading privacy trustmark and service provider, extending privacy solutions to any online platform. Thousands of companies rely on TRUSTe’s highly recognized seal to enhance consumer confidence; increase online registrations and transactions; and ensure compliance with evolving and complex privacy requirements. TRUSTe has certified more than 40 percent of the top 50 websites worldwide, including AOL, Apple, AT&T, Comcast, Disney, eBay, Facebook, LinkedIn, Microsoft, Weather.com, Web MD and Yelp. TRUSTe’s online privacy solutions help businesses and service providers establish privacy practices that deliver consumers transparency, choice and accountability regarding their personal information. TRUSTe offers a wide range of specialized privacy services for any online market, including mobile, behavioral advertising, cloud computing, business analytics and more.

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Morrisa Zimmeth

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