Merced Systems Announces Key Speakers at Seventh Annual Customer Summit

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Global Executives from Orange and O2 Telefonica to deliver keynote addresses; Sales and Service leaders to meet in San Diego, CA to share performance management success strategies

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“Merced Systems’ Seventh Annual Customer Summit is slated to be the most informative to date, with speakers from some of the most prestigious global brands providing real world perspectives,” said Mark Selcow, president of Merced Systems.

Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced key speakers at its upcoming Customer Summit on May 10-12, 2011 in San Diego, Calif. Leaders from top sales and service organizations across the ranks of the global 2000 will come together to share best practices and successful strategies for aligning sales and service organizations to overall business goals.

Event Details:

Date: Tuesday, May 10 - Thursday, May 12, 2011
Location: Loews Coronado Bay Resort, San Diego, Calif.
Key Speakers:

  •     Opening Keynote:

o    O2 Telefonica - "Building Organizational Agility to Improve Customer Experience Through Sales Performance Management"

  •     Day 2 Keynote:

o    Everything Everywhere, the largest UK telecom resulting from the recent merger of Orange (UK) and T-Mobile (UK) : “Driving Customer Experience Through Sales and Service: The Everything Everywhere Journey”

  •     Additional speakers include representatives from:

o    Dell
o    DIRECTV
o    ING DIRECT USA
o    Liberty Mutual    
o    Nationwide Insurance
o    Scottsdale Insurance

Registration information: http://www.mercedsystems.com/summit-2011

Conference activities include industry expert and customer-led breakout sessions on a wide range of topics including sales and service performance management, incentive compensation management, coaching, analytics in call centers and sales organizations, and the transformation of sales and service organizations. Attendees from industries including telecommunications, banking and finance, insurance, consumer products, travel and hospitality will get a first look at new capabilities and features in Merced Systems products, participate in business problem focused discussion groups, network with colleagues, and have ample opportunities to speak to Merced Systems experts.

“Merced Systems’ Seventh Annual Customer Summit is slated to be the most informative to date, with speakers from some of the most prestigious global brands providing real world perspectives,” said Mark Selcow, president of Merced Systems. “We look forward to coming together with our customers and partners to share best practices of Performance Management so everyone walks away with new, actionable insights for successful business execution.”

Event sponsors for Merced Systems 2011 Customer Summit include Accenture, Canidium, Deloitte, Knowlagent and OpenSymmetry.

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About Merced Systems
Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems’ performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced System’ award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit http://www.mercedsystems.com.

Media Contact For Merced Systems
Joscelyn Zell
Goodman Communications, Inc.
(503) 260-1169
joscelyn(at)gcipr(dot)com

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