20% of Brits missing out on savings by not switching energy supplier: Energychoices.co.uk

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Over 20% of Brits have never switched their energy supplier, despite the fact that they could save over £170 a year on average, according to a new survey.

Energychoices.co.uk

Even if you’re reluctant to switch, you should still go online and do an energy comparison - you could find a much cheaper deal or look for a supplier with one of the best customer ratings scores.

Over 20% of Brits have never switched their energy supplier, despite the fact that they could save over £170 a year on average, according to a new survey.

Energychoices.co.uk’s 2011 Energy Customer Satisfaction Survey found that of over 660 respondents, 145 had never switched their energy supplier.

People hadn’t switched because:

  •     I wouldn’t know where to start (12.7%)
  •     I think it’s too much hassle (37.3%)
  •     And I don’t think I’d save any money (50%)

While one-fifth of people surveyed were reluctant to switch, they could be missing out on serious savings as they could be on an uncompetitive tariff, and may never have switched to direct debit and online billing - one of the best ways to make significant savings.

Furthermore, those who have never switched are likely to be getting their electricity and gas from separate suppliers, although another failsafe way to save on your bills is to become a dual fuel customer.

Chris Eagle, energy expert at Energychoices.co.uk, said: “Even if you’re reluctant to switch, you should still go online and do an energy comparison - you could find a much cheaper deal or look for a supplier with one of the best customer ratings scores.

“There are several new entrants to the energy market and newer deals from established players which could mean your bills would be reduced if you switched.”

By region, the results showed that Scottish bill payers were the least likely to switch, 18% less likely compared to the average.

Many survey respondents commented on why they had never switched. But the main reason was summed up by this customer:

“Prices are changing so quickly at the moment and there are so many different tariffs that it is difficult to work out which company and tariff is the best value for money at that time. My feeling is that I will be ripped off no matter who my supplier is.”

However, of the 78% of survey respondents who have switched their gas and /or electricity supplier, the overriding reason for taking the plunge was to save money (84.6%). The other reasons were because they were moving house (8.35) and were looking for better customer service (7.1%).

One respondent said: “By switching energy provider we managed to save money, and the unit prices were also cheaper. A double saving.”

Another sums up, by saying that they are always on the lookout for the best deal: “About every 12 months I check on price comparison sites to find the cheapest supplier”.

*Notes for editors

Energychoices.co.uk is a energy comparison website which offers comprehensive and impartial advice on home energy services. It is an independent service for consumers who want to compare gas and electricity prices and save money on their bills.

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