“We’re working with more retailers who want to utilize this service to improve customer reach and deliver more engaging customer experiences. These mobile applications make sense for a variety of retailers." Mike Luzio, CEO, IRG
Bethesda, MD (PRWEB) April 28, 2011
Industry Retail Group, Inc. (IRG) (http://www.industryretail.com), a leading provider of retail-centric, broadband-based applications and services, announced the expansion of its managed services to include support for mobile applications, a service in demand by retailers.
The service is aimed at retailers who want to utilize customer-centric mobile applications throughout their retail chain. An increasing number of retailer are seizing the opportunity to engage their customers with in-store mobile applications that run on an iPad or similar tablet device. These mobile applications improve the customer experience and create additional branding opportunities for retail chains.
Most notably, IRG recently provided this service to a few prominent national retailers. One of the retailers used an in-store iPad application it developed, created to help its customers find specific, recommended products customized to their unique needs. The application strongly engages the customer, helps him or her find the exact products based on customer interaction, and reinforces the retail brand as one who understands its customers’ needs.
IRG’s managed services ensure both connectivity and security when needed. IRG can configure, implement and manage both primary and failover internet service for the iPads and similar devices. Additionally, the company incorporates numerous security measures that protect the wireless or wireline network to insure the customer is fully managed.
Mike Luzio, CEO of IRG, stated, “We’re working with more retailers who want to utilize this service to improve customer reach and deliver more engaging customer experiences. These mobile applications make sense for a variety of retailers. For example, consumers are familiar with furniture design software that allows them to create custom furniture by combining frames and custom fabrics before buying. One of our newest furniture retail clients is strongly considering bringing this application to the iPad, creating convenience for their customers and, in turn, increasing sales.” Luzio said he is aware of other retailers large and small that are experimenting with in-store mobile applications as a way to boost sales.
IRG delivers a suite of services, including PCI Compliance, Voice, Data, and Wi-Fi, all managed by IRG. Its support of mobile applications extends the company’s “leveraging broadband” platform, which views broadband as a commodity, and the utilization of broadband-powered applications as the catalyst for creating customer experiences.
IRG partners with industry technology leaders to deliver comprehensive managed services to multi-site retailers, QSR chains, seasonal and pop-up stores, and other multi-site companies. The managed services are backed by multiple 24/7/365 Network Operation Centers. Multi-site companies interested in implementing mobile application support should visit the company’s website (http://www.industryretail.com) to learn more.
About Industry Retail Group
IRG is a premier provider of broadband-enabled network services, serving retailers and other multi- site companies across the globe. IRG partners with its clients to serve as a single, comprehensive source for industry-specific managed broadband-related services and solutions, while offering 24/7/365 proactive, dedicated support from one of our multiple Network Operation Centers. IRG has a growing client base including Fortune 1000 retailers with locations worldwide. IRG also provides valuable overlay applications including Hotspot and Enterprise Wi-Fi solutions, Hosted VoIP, and IP-based Video Surveillance to name a few. These bottom-line impacting services allow clients to further leverage their WAN investment while being assured IRG handles multiple aspects of their clients’ security component WAN infrastructure as a VISA PCI DSS Validated Service Provider.