American Support Named One of CableFax Magazine’s Top Places to Work

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Chapel Hill, NC-based provider of support services to the cable industry was named among the industry’s ten best places to work.

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Our goal all along has been to make American Support a great place to work, by creating a culture that is NICER and by rewarding employees for their hardwork and dedication.

American Support has joined an elite group within the cable industry, having been named one of CableFax Magazine’s Top Places to Work in Cable for 2011.

Each year, the magazine names 10 companies for its Top Places to Work list. Other companies to make this year’s list include Comcast Corporation, Charter Communications, Scripps Networks Interactive, Turner Broadcasting System and Knology. American Support was the only cable industry vendor to crack the list.

The award was based on 18 areas, including:

  • Growth opportunities for employees.
  • Communication between senior management and front-line team members.
  • Traditional and non-traditional benefits the company offers its employees.
  • Compensation.
  • Employee Turnover.
  • Leadership opportunities.
  • Company culture.
  • Whether the company offers flexible schedules and telecommuting.
  • Career training opportunities.
  • Employee and management diversity.

“Our goal all along has been to make American Support a great place to work, by creating a culture that is NICER and by rewarding employees for their hardwork and dedication.” said American Support President and CEO Matt Zemon. “This is another confirmation that we are putting the right structures in place.”

The magazine announced the recognition in its Sept. 30 issue, and it will present the honor to American Support during a luncheon in December in New York City.

About American Support (http://americansupport.com)

As the nation’s only complete provider of back-office services to the telecommunications industry, American Support focuses on growing revenue & subscribers for our clients. All our clients’ customer contact needs are covered with our six products: Telesales by Evergreen, Customer Care, Field Support, Technical Support, Subscriber Management and Dispatch.

American Support strives to help our customers succeed by operating efficiently, consistently and with excellent customer service, making life better for our clients, employees, investors and families, while supporting our country.

From coast to coast, many of America’s largest telecommunications companies trust American Support with their customers.

The American Support Product Line Up Includes:

Telesales by Evergreen:
Since 1989 Evergreen Sales & Marketing has been exclusively serving the telecommunications industry with outbound and inbound call center services.

Evergreen has built their reputation by consistently delivering results for nearly all major MSOs and programmers across all product platforms: video, high-speed Internet, digital telephone and other advanced services. Evergreen is certified by the American Teleservices Association Self Regulatory Association (ATA-SRO).

Customer Care:
24 hours a day, American Support provides US-based phone and email specialized support for video, voice and data customers from three traditional call center facilities and a virtual contact center operation spread across 115 US cities.

Field Support:
A full service contracting organization specializing in the telecommunications industry with extensive industry experience in sales, audits, installations, CPE retrieval, field collections, along with aerial, underground and MDU construction.

Technical Support:
US-based subscriber technical support and 24x7 Network Operations Center (NOC) along with Sigma Systems Device Provisioning Manager, Centina Systems NetOmnia™ Fault and Performance Monitoring solution plus private label email.

Subscriber Management, powered by CSG International:
Access to America’s largest billing system- CSG International. Our software and services-based solutions help telecommunications providers better build, engage and transact with their subscribers from all touch points including field service calls, online visits, telephone inquiries and monthly statements.

Dispatch:
24/7 dispatch services using workforce automation through CSG International, the largest provider of workforce management and workforce automation solutions for telecommunications providers. CSG workforce products support 30,000 technicians and 3,000 dispatchers by scheduling, dispatching and routing technicians to their job sites.

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