TRACT Sets New Standard For Ease Of Integration And Interoperability

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The September 2011 release of Transverse’s flagship billing and Dynamic Revenue Management system, TRACT, features a highly flexible Action Framework to ease integrations and streamline interoperability with other applications. Other enhancements in this release include the ability to define products external to TRACT and more robust capabilities for white-label providers of TRACT.

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The connected world of business demands that systems seamlessly and easily communicate and respond to changes taking place in neighboring systems.

The September 2011 release of Transverse’s flagship billing and Dynamic Revenue Management system, TRACT, features a highly flexible Action Framework to ease integrations and streamline interoperability with other applications, thus reducing the cost and time necessary to do integrations. Other enhancements in this release include the ability to define products external to TRACT and more robust capabilities for white-label providers of TRACT.

The connected world of business demands that systems seamlessly and easily communicate and respond to changes taking place in neighboring systems. “A truly robust billing solution must communicate with the other systems in an enterprise. The Action Framework we introduced today enables our customers to personalize their TRACT solution, modeling their existing business process in TRACT and seamlessly integrating other enterprise applications with TRACT,” said Stephan Pahlke, VP of product solutions.

The Action Framework provides a simple yet robust set of capabilities for improved management of notifications and responses with external applications that are affected by service or account changes in TRACT. Actions can take the form of simple (template-based) emails or complex API calls. “The actions managed by TRACT can be defined at a very detailed level. For example, users of TRACT can manage actions based on the type of change made or the type of service that has been changed,” said Pahlke, further explaining that this action functionality would allow a TRACT user to, for example, issue one set of actions in response to the sale of a new service and a separate and distinct set of actions in response to the upgrade of an existing service.

Another highlighted feature of the Action Framework is the ability to stack actions, allowing multiple actions to be issued in response to a given service change. This allows TRACT to simultaneously communicate service changes initiated in TRACT to all interested parties.

After an initial action TRACT may be configured to “wait” for a response to a given action. That is, TRACT may be required to wait for a response or approval from one or more neighboring systems before completing the service change. “The ability of TRACT to wait for responses from other systems gives our users the ability to implement very complex business process (e.g., if the purchase of a new service requires the shipment of physical goods to the customer, TRACT can notify the warehouse that a purchase request has been made. TRACT may then be made to ‘wait’ for a response from the warehouse that the goods have been shipped before proceeding with the activation of the service,” said Pahlke.

Individualize Products & Services

The September 2011 release of TRACT also introduces a feature to help individualize products and services and to simplify billing for a broad range of custom services.

“Our customers asked to be able to ‘push into TRACT’ product and service definitions that have been highly personalized during the sales cycle. They needed a means of allowing the service offering to be defined externally to TRACT while still allowing TRACT to bill for the service once the order has been completed,” said Pahlke.

Key to the enhancement is the ability to conduct “Product Description Overwrites,” which enables TRACT customers (“Tenants”) to add to or overwrite product service information once the sales process is over and the order processes are underway. Personalized information is carried all the way through the system from the order details, to account and subscription details, and ultimately the invoice, ensuring the customer is fully and correctly billed for the products and services they have purchased.

Enhanced White-labeling Capabilities

As part of Transverse’s strategic initiative of allowing third-parties to white-label TRACT capabilities, the September 2011 release now provides even more robust white-label management tools. TRACT white-label users can now can sell highly customizable products and services to their own customers and use billing models ranging from simple revenue share (based on invoiced amounts), to complex, rule-based charging models; pay-as-you-go; or even customer-personalized models.

TRACT can be seamlessly integrated with white-label users’ websites, and can be fully branded to reflect the users’ own unique “look and feel,” added Pahlke.

About Transverse

Transverse is an innovator in subscription billing and Dynamic Revenue Management. Its TRACT solution is the industry’s first to provide usage-aware rating, highly configurable dashboards, and rapid-fire analytics – all of which converge in a SaaS environment. TRACT helps enterprises transition from one-time interactions with customers toward ongoing, sustainable relationships for which every new configuration opens opportunity for up-sell and cross-sell.

Transverse has won numerous awards for its innovation in billing, including Gartner's coveted "Cool Vendor" award, being named to the FierceWireless “Fierce 15,” as a top telecom technology company and the TMC Labs Innovation Award from Customer Interaction Solutions magazine. Having sharpened its metaphorical teeth on the most complicated of billing problems, Transverse has the depth of knowledge and capacity to handle any billing need.

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Susana Schwartz
Transverse
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