Digital Self-Service Enablement for Adobe's Digital Enterprise Platform

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Makes it easy for web content authors to quickly add SmartForm apps to their web site.

Customers are investing heavily in their online channel but the persistent use of paper for complex transactions breaks the online experience they want to deliver

Avoka Technologies, an Adobe Gold Solution Partner, today announced several SmartForm Factory modules that integrate with Adobe’s Digital Enterprise Platform. The solution makes it easy for web content authors to add SmartForm Apps to their web site. SmartForm Apps are small, self-contained data capture applications that enable organizations to move complex, but common, paper-based business transactions to interactive, and intelligent digital services– a life insurance application, a home loan, a hospital admissions form, a government grantsubmission, or an insurance claim.

Avoka’s SmartForm Factory makes it easy to create, deploy and manage SmartForm Apps and the integration between SmartForm Factory and Adobe’s Web Experience Management Solution makes it easy for web content authors to quickly incorporate SmartForm Apps into their web site.

With the proliferation of internet access and the rapid emergence of the mobile internet, users are shifting their business interactions from the high cost call center/phone channel to the low-cost digital self-service channels. The Avoka SmartForm Factory enables organizations to develop a single SmartForm App that can capture data for a business process from multiple devices including desktop, laptop, tablet and mobile devices including iPhone, iPad, Android and Blackberry.

“Customers are investing heavily in their online channel but the persistent use of paper for complex transactions breaks the online experience they want to deliver,” said Philip Copeland, Managing Director of Avoka Technologies. “Making it easy for content authors to publish SmartForm Apps to their web site allows organizations to not only move away from paper but to also control, measure, and optimize the end-to-end customer experience.”
SmartForm Self-Service Web Plug-in

The SmartForm Self-Service Web Plug-in Module enables content authors to incorporate SmartForm Apps into their CQ5 website with minimal effort. By simply adding a few HTML tags to a web page you can enable sophisticated integrated online transactions to your traditional and mobile web sites.

Some of the powerful SmartForm App HTML and PDF features include:
−    Dynamic forms
−    Hide/show logic
−    Validations
−    Calculations
−    Mandatory fields
−    Tables and repeating sections
−    Simplified XML Binding
−    Data pre-population
−    Dynamic help text display
−    Collapsible sections
−    Binding fields to specific XML elements
−    Dynamic section numbering
−    And many more features that make it easier to complete transactions online.

Some of the sophisticated self-service features include:
−    Form attachments
−    Online payments
−    Transaction confirmation
−    PDF receipts
−    Digital and Electronic Signatures
−    Customer transaction history

SmartForm Self-Service Finder
SmartForm Finder provides configurable Wizard-style Guides to help users easily locate SmartForm Apps on a website, using a simple 'question and answer' guided interface. It can be embedded into existing Web pages and linked to any online resource. The SmartForm Finder focuses on the customer’s needs and wants – asking questions they can easily answer and directing them to the appropriate SmartForm Apps for digital self-service.

Any number of Q&A Wizards can be created - typically each is centered on a business topic of interest to your customers. Examples could include - "What do I need to do to register a new business" or "I want to apply for a loan". By answering a series of questions the applicant narrow’s down the set of forms or documents to those relevant to their specific requirement.

This release of Avoka’s SmartForm Factory will be demonstrated at the Adobe MAX 2011 User Conference October 3 - 5, Los Angeles, CA -. Booth number 524.
About Avoka

Avoka is a leader in delivering Customer Experience Management (CEM) solutions that enable organizations to deliver exceptional online experiences throughout the entire customer journey of Discovery, Application, Service and Communications. Our solutions allow organizations to compete more effectively by giving their customers the convenience of digital self-service that is available anytime, from any location and on any device.

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Rod Hodgman
Avoka Technologies
(978) 621-5018
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