BakerCorp and Incendonet Speed-Up Call Routing and Eliminate Key Pad Frustration with SpeechBridge

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SpeechBridge Enhances BakerCorp’s IP-PBX with Speech Recognition Based IVR and Auto-Attendant Solutions

Incendonet, Inc., a leading provider of speech recognition solutions for enterprises of all sizes, today published a new case study detailing how BakerCorp has benefitted from implementing SpeechBridge for their speech automation needs. SpeechBridge 3.1 adds advanced speech-recognition and Text-To-Speech capabilities as a seamless enhancement to BakerCorp’s IP-PBX.

BakerCorp implemented SpeechBridge to eliminate caller frustration with using a key pad to route phone calls. With the integrated speech-attendant application, callers simply speak the name of their desired party. To learn more about how SpeechBridge provides the following benefits, please visit http://www.incendonet.com/testimonials :

Benefits:

  • Faster employee collaboration: Speeds up employee collaboration and eliminates keypad frustration. Just say the name.
  • Regulatory compliance: Complies with hands-free cell phone usage legislation for employees and customers with 100% hands-free call routing.
  • Improved response time: Calls are routed efficiently and callers quickly reach a team member that can help.
  • Eco-friendly cost reduction: Save money and reduce paper and printing costs by eliminating the need to print phone lists and corporate directories.

“SpeechBridge paid for itself in less than six months. Our future plans will allow us to reduce operating costs even further as we have just begun implementing speech automation into our daily operations,” said Denise Brunner, Telecommunications Manager, BakerCorp

SpeechBridge gives companies of all sizes an open, standards-based platform to deploy advanced self-service applications, lower operating costs, and increase mobile access to core enterprise applications and information from any phone, anytime, anywhere. SpeechBridge integrates seamlessly with SIP-based VoIP phone solutions and includes a suite of customer self-service and employee productivity applications.

About Incendonet, Inc.
Headquartered in Encinitas, California, Incendonet Inc. is a software development company bringing speech recognition solutions to enterprises of all sizes. With the SpeechBridge® family of products, enterprise speech recognition and text-to-speech solutions have never been as easy or cost effective to implement. SpeechBridge appliances are available directly from Incendonet and through select VARs and IP-PBX OEM partners. For more information about SpeechBridge and how automated speech recognition solutions can benefit your organization, please visit http://www.incendonet.com or call (760) 944-7698.

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Tim Kruse
Incendonet, Inc.
(760) 944-7698 1004
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