By implementing Merced Systems solutions, global leaders such as Orange, ING DIRECT USA, Telstra, Mazda Motors UK, and Sprint have improved close rates, raised customer satisfaction scores, and increased revenue.
-Mark Selcow, Merced Systems
Redwood Shores, Calif. (PRWEB) October 06, 2011
Merced Systems, Inc., the leading provider of Performance Management solutions that drive business execution in Sales and Service functions, today announced the immediate availability of Merced Systems’ Sales Performance Management 4.0, its newest solution for customer facing organizations looking to optimize the performance of their sales professionals, increase sales and improve customer engagements.
Merced Systems’ Sales Performance Management 4.0 solution combines incentive compensation management with analytics, advanced sales process automation, and mobile access to data. With Merced Systems’ Sales Performance Management 4.0, sales organizations have real-time information at their fingertips, which can be used to increase a salesperson’s productivity and revenue generation, empower supervisor effectiveness, and keep the sales organization in line with individual, team and corporate business goals.
Since previewing this latest solution to Global 2000 customers at its Seventh Annual Customer Summit earlier this year, several of Merced Systems’ customers have already seen tangible benefits and ROI, including a Fortune 50 financial services company and a global software company.
“Merced Systems’ Performance Management solutions are designed to optimize the performance of customer-facing organizations. By implementing Merced Systems solutions, global leaders such as Orange, ING DIRECT USA, Telstra, Mazda Motors UK, and Sprint have improved close rates, raised customer satisfaction scores, and increased revenue,” said Mark Selcow, president of Merced Systems. “With Merced Systems’ new Sales Performance Management 4.0, customers have a framework to not only identify areas for improvement within their sales organization, but also take action quickly and efficiently so they keep these departments operating at their optimum and thereby bring results that map directly to business goals.”
Features and functionality new to Merced Systems’ Sales Performance Management 4.0 include:
- Seamless and Modernized User Experience
- Mobile Smartphone and Tablet access with pre-built iPad and iPhone Sales Compensation Analytics
- Forms Authoring
- Enhanced Forms and Workflows, including out of the box processes for sales and service: MBO, Inquiry/Dispute Management, plan communication, and other pre-built forms and workflows for common Sales Performance Management business processes
- Enhanced Analytics and Reporting Performance and Scalability improvements
According to Gartner’s Top Processes for CRM Sales, 2012 (G00219394):
“Through 2012, enterprises will miss the equivalent of 5% to 10% of annual sales as ‘lost opportunities’ that could have been captured through improved management of sales territories, quotas and compensation plans.”
A more in depth description of the version 4.0 release can be found here. Version 4.0 can be delivered via a SaaS, hosted or perpetual on premise delivery model.
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About Merced Systems
Merced Systems is the leading provider of Performance Management solutions that drive business execution in Sales and Service functions. Merced Systems’ performance management solutions help drive sales effectiveness, superior customer experience and operating efficiency across a range of vertical industries. Merced Systems’ award-winning products serve Global 2000 customers, and include advanced analytics and reporting, incentive compensation management, coaching, and other performance execution applications. With a strong track record of growth and delivering business impact to its customers, Merced Systems has been profitable for the past eight years. Merced Systems is a privately held company headquartered in Silicon Valley and London, with major customers in more than 20 countries worldwide. For more information on Merced Systems, please visit http://www.mercedsystems.com.
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