Wendy's QSCC Board Chairman, Franchisees Save Time, Find Higher Quality Applicants With WyckWyre

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Wendy's QSCC Board Chairman endorses WyckWyre, says system has saved him time and aggravation while hiring in his stores.

Ed Anderson reports that WyckWyre has saved himself and his managers an average of five to six hours per hire, drastically reducing the time spent by management to hire per month. Anderson is the board chairman of Wendy's Quality Supply Chain Cooperative, Inc. Anderson publicly supports WyckWyre in this case study below after using the system in his stores for just over half a year. Before, Anderson had used paper applications and other traditional methods of hiring.

Anderson is one of many restaurant owners who are moving toward streamlining their hiring by using WyckWyre's online restaurant recruiting tool.

The focus of this case study was on Ed Anderson, board chairman of Wendy's Quality Supply Chain Cooperative, Inc. and president and COO of Wen-Rich, didn't have the amount or quality of applicants walking through his Wendy's locations doors. Those that did come in and apply were not the quality that he wanted working at his store locations.

Seven months ago, Anderson discovered WyckWyre and implemented the online hiring tool into his recruiting efforts.

Anderson said he has increased the amount and quality of applicants for his 10 stores and has saved his managers time throughout the hiring process using WyckWyre's online hiring tool.

“The biggest advantage of using WyckWyre is that it goes ahead and asks questions before we even interview the person. Some people can be eliminated from this process right off the bat. That saves our managers time in the restaurant,” Anderson said. “I can't tell you how many times an interview is scheduled, and that person is just wrong. That person is now eliminated.”

Since implementing the WyckWyre system, Managers now save an average of five to six hours throughout the hiring process per position, according to Anderson. Given the high industry standard turnover rates, this adds up to a dramatic reduction in time spent hiring and ultimately turnover expense.

“Our managers don't have to go through a bunch of paper applications anymore. Now, with WyckWyre, they can just click a button and tell the applicant to come in for an interview via e-mail,” Anderson said.

Anderson said another time-saver was the virtual interview process on WyckWyre. Questions for the virtual interview are determined by the employer, making the process as unique and customized as the initial sit-down interview would be.

“The stress has been reduced by WyckWyre. For manager positions, we can set some parameters on what we want it to be. We get the applicant flow, they answer the questions, and with these questions, we can see if they fit our profile before they even come in for an interview. It's so much better when the GM's are able to take a look initially at these questions asked online by WyckWyre to see if they fit what we want,” Anderson said.

Before WyckWyre, Anderson had difficulty getting the applicant flow and quality of workers that he wanted for his stores.

“What first attracted me to WyckWyre was that we were having difficulty with just handing out the applications at the restaurant. We didn't seem to be getting the applicant flow. The flow that we were getting was not what we were looking for. It was not a “My Wendy's” kind of person,” Anderson said.

Anderson said he is continually impressed with the caliber of applicants that now apply to open positions at his restaurants.

“WyckWyre has given us the opportunity to go out and source people from different avenues. The quality of applicant has been significantly stronger,” Anderson said. WyckWyre customers can post jobs through their customized recruiting system, which are automatically posted to major US job boards.

The WyckWyre Team works to make sure the posting has the correct keywords for search engine results, conveys the job responsibilities accurately, and most importantly is appealing to potential workers. Furthermore, they monitor each posting to make sure the position has quality traffic and solid applicants coming in.

The ease-of-use of the system and its functionality has been applauded not only by Anderson, but other Wendy's franchisees as well.

“The system is easy for my general managers to use and easy for them to train. Besides saving a tremendous amount of time on phone calls and reference checks, the quality of the applicants is much higher,” Anne Williams, 17-unit Wendy's franchisee in upstate New York, said.

Anderson said he encourages other Wendy's franchisees to look into using WyckWyre for their hiring needs.

“I definitely think WyckWyre is worth the investment. We have an increased applicant flow, and more importantly the increase has been a more talented pool to start with,” Anderson said.

Watch more of Ed Anderson's review of WyckWyre here: http://youtu.be/CyzQAkvN4Wg

WyckWyre is the hiring solution for the restaurant and hospitality industry. From hourly workers to top-level management, WyckWyre helps restaurants focus on the best applicants for the position quicker by providing employers the ability to conduct the first interview online. Employers can also schedule interviews, request references and even hire applicants in a few simple clicks using WyckWyre.

WyckWyre's recruiting system now integrates E-Verify (I-9 verification), Work Opportunity Tax Credit processing, background checks, behavior assessments and more in a few clicks to simplify the hiring process even more so for its subscription customers.

Justin Poet, VP


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