Denver, CO (PRWEB) October 10, 2011
Datria Systems, Inc., an innovative provider of voice-enabled solutions for today’s mobile workforce, today announced the results associated with customer’s integrated application to enhance the SAP Password Reset process. Datria Voice has enabled more than 70,000 employees for a Fortune 100 customer to set up and reset their passwords to comply with IT policies over any phone or mobile device using voice commands supported in four languages.
“With so many employees located outside an office environment, getting user IDs, password setup and reset to comply with IT policies can bring any help desk to its knees,” said Brad Wyland, vice president, strategic marketing at Datria. “The use of a voice-based system not only has reduced call volume for this customer’s IT help desk, but has also made it easier for employees to access the system at any time without having to wait. Many employees either don’t have access to or are not comfortable with accessing the Intranet to set up their passwords. Everyone is comfortable using a phone or mobile device, so that’s where Datria Voice comes in. We’ve helped to reduce the time to set up passwords from eight to about two minutes, and less than 90 seconds for a password reset. It’s difficult to do that even on a web page.”
Datria’s innovative approach to voice-enabling enterprise processes like password reset, filling out work orders and time sheets in the field, and picking high-volume orders in the warehouse, to name a few, make the solutions fast and affordable to deploy and scale. The Session Initiation Protocol (SIP) client allows any device to place a phone call from anywhere at any time to perform virtually any task—whether mundane or complex. The recent announcement of the partnership between Apple and Nuance further demonstrates the flexibility of the server-based recognition approach to bring voice to any process where speaking is easier than writing or typing.
“As voice recognition becomes more widely adopted outside the enterprise Datria continues to lead the way with adoption of voice inside the enterprise because we’ve removed the costly device hurdle,” said James Greenwell, president and CEO, Datria. “What many of our customers have done is capitalized on the availability of Datria’s voice solution to improve their company’s business processes across the enterprise. Utilizing voice to process tasks makes people more productive and makes the information more accurate and reliable, reducing timely or costly mistakes. To us, whatever the process, there’s an app for that.”
About Datria Systems, Inc.
Datria is an innovative provider of voice-enabled solutions for today’s mobile workforce. Datria’s solutions allow employees to connect directly and in real time to the systems that support their business processes by using their voice and a wide variety of mobile devices, from cell phones to industrial handhelds.The solution’s flexible and scalable architecture allows Datria to repeatedly deliver increased productivity, process efficiency, and bottom-line savings of up to 20 percent to companies in a variety of industries around the globe. Datria’s solutions support activities in distribution and logistics, retail store operations, mobile field service management, and manufacturing operations. Founded in 1997 and a member of the VoiceXML Forum, Datria is based in Greenwood Village, Colorado. For more information, please visit http://www.datria.com or call 1 800.583.9509.
Geneva Street Marketing