Bringing Micah Solomon in to keynote our conference is a way to enhance our abilities in guest service and customer loyalty – by hearing from the man who really wrote the book on the subject.” says Nora Cumming, Conference Manager.
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Seattle, WA (PRWEB) October 17, 2011
Keynote speaker, customer service and loyalty consultant, and #1 bestselling business author, Micah Solomon, will share his techniques and secrets for building true customer loyalty and improved guest relations in hospitality when he gives the keynote address for the BC Hospitality Industry Conference and Expo, November 6-8, 2011 at the Fairmont Waterfront Hotel in Vancouver.
Attendees at the hospitality industry event will hear a keynote address by Micah Solomon, the customer service keynote speaker, author, and expert whom The Financial Post calls the “New Guru of Customer Service Excellence,” sharing his bottom-line friendly strategies for improving customer service and building guest loyalty by transforming everyday transactions into collaborative interactions. Solomon draws on lessons from the private and public sector – from The Ritz-Carlton to Apple Computer to Operation Smile to Zappos – including many from his own business-building background. His unusually visual and memorable presenting style will provide BC Hospitality Industry attendees with ways to strengthen their customer bond in order to assist the guests they are serving.
“Attendees at the BC Hospitality Industry Conference are all concerned with ensuring that their all-important guests receive the greatest in loyalty-building customer service. Bringing Micah Solomon in to keynote our conference is a way to enhance our abilities in guest service and customer loyalty – by hearing from the man who really wrote the book on the subject,” says Nora Cumming, Conference Manager with Chemistry Consulting Group.
Micah Solomon ( http://www.micahsolomon.com ) is co-author of the recent #1 customer service bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, and a sought-after keynote speaker, and customer loyalty, service, hospitality, and customer experience consultant. He specializes in creating exceptional customer service while keeping an unblinking eye on bottom line results. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Forbes.com, Seth Godin’s worldwide bestseller Purple Cow, Retail Customer Experience, Retail Online Integration, Portfolio.com, Bloomberg BusinessWeek, Information Week, etc.
Micah Solomon has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. Micah's own business background includes bringing his own company, Oasis, to industry-leading success. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://www.customerserviceguru.com
About The BC Hospitality Conference and Expo
The BC Hospitality Industry Conference & Expo is hosted by the British Columbia Hotel Association (BCHA), the Alliance of Beverage Licensees of British Columbia (ABLE BC), the BC Lodging and Campgrounds Association (BCLCA), and the BC Food and Restaurant Association (BCFRA). Attendees learn about the latest trends in hospitality and innovative new business practices from industry experts. The event also provides the opportunity to meet and interact with the best and brightest of the hospitality industry through the world-class lineup of events, workshops, and keynote speakers.
The BC Hospitality Conference and Expo Runs November 6-8, 2011 at the Fairmont Waterfront Hotel in Vancouver and the Vancouver Convention Centre.
About Micah Solomon
Micah Solomon is a keynote speaker, customer service speaker and customer loyalty consultant, company culture guru, hospitality expert, entrepreneur, business leader and #1 bestselling author. He has been named by The Financial Post “The New Guru of Customer Service Excellence.” He specializes in creating while keeping an unblinking eye on bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://www.customerserviceguru.com
For more information:
Micah Solomon, micah(at)micahsolomon(dot)com, http://www.micahsolomon.com or (484)343-5881(cell). Micah Solomon is represented by Speakers' Spotlight in Canada. His representation is open in the U.S.