Keynote Speaker Micah Solomon To Emphasize Guest Loyalty and Customer Service in Address To Colorado Hotel and Lodging Association Annual Conference

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Hospitality conference attendees to hear keynote speech providing framework for enhanced of customer loyalty and service—and bottom line success – from “The New Guru of Customer Service Excellence” Micah Solomon, bestselling author and the customer service expert behind the site http://www.customerserviceguru.com

Keynote speaker, customer loyalty consultant, and #1 bestselling business author Micah Solomon will share his techniques and secrets for building true customer loyalty and improved guest relations in hospitality when he gives the keynote address for the Colorado Hotel and Lodging Association Annual Conference and Trade Show on October 24, 2011 at the Broadmoor.

Colorado Hotel and Lodging Association members will start their day with Micah Solomon, the customer service expert and keynote speaker whom The Financial Post calls the “New Guru of Customer Service Excellence,” learning his bottom-line friendly techniques for improving customer service and building guest loyalty by transforming everyday transactions into collaborative interactions. Solomon draws on lessons from the private and public sector – from Apple Computer to The Ritz-Carlton to Operation Smile to Zappos – including much from his own business-building background, and his uniquely visual and memorable presenting style will provide Colorado Hotel and Lodging Association attendees with ways to strengthen their customer bond in order to assist the guests they are serving.

“In the Hospitality industry, we pride ourselves on great service to guests and customers. And by kicking off our conference with a keynote speech by Micah Solomon, the expert on the subject of building customer loyalty in the service of bottom-line success, we stress the centrality of building true loyalty by service to our guests.” says Christine R. O’Donnell, President of the CHLA.

Micah Solomon ( http://www.micahsolomon.com ) is co-author of the recent #1 customer service bestseller, Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization, and a sought-after keynote speaker, and customer loyalty, service, hospitality, and customer experience consultant. He specializes in creating exceptional customer service while keeping an unblinking eye on bottom line results. Solomon’s techniques and achievements in customer service and entrepreneurship have been featured in Fast Company, Forbes.com, Seth Godin’s worldwide bestseller Purple Cow, Retail Customer Experience, Retail Online Integration, Portfolio.com, Bloomberg BusinessWeek, Information Week, etc.

Micah Solomon has been chosen by Inc. Magazine in recent months in an expert capacity for their Customer Service Makeover and called on by Entrepreneur, The Boston Globe, Los Angeles Times, Bloomberg BusinessWeek, and other media outlets in similar roles. He appears and speaks on Wall Street Journal Radio, Forbes.com, and ABC and NBC television programming. Micah's own business background includes bringing his own company, Oasis, to industry-leading success. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://www.customerserviceguru.com.

About The Colorado Hotel and Lodging Association (CHLA)

The CHLA Annual Meeting and Tradeshow runs October 23-25 at The Broadmoor in Colorado Springs.

The Colorado Hotel & Lodging Association has more than 540 members representing more than 40,000 guestrooms throughout the state of Colorado. CH&LA's member properties include romantic bed and breakfast inns, luxury hotels, affordable motels, Colorado ski resorts, Rocky Mountain cabins, rustic guest ranches, relaxing spas, weekend getaway timeshares, and condominium and vacation rental services, ranging in size from three to 1,600 rooms.

The Colorado Hotel & Lodging Association offers visitors the leading searchable database of travel accommodations and vacation lodging in Colorado, from the plains to the Front Range and from the Rocky Mountains to the Western Slope. http://www.coloradolodging.com/

About Micah Solomon
Micah Solomon is a keynote speaker, customer service speaker and customer loyalty consultant, company culture guru, hospitality expert, entrepreneur, business leader and #1 bestselling author. He has been named by The Financial Post “The New Guru of Customer Service Excellence.” He specializes in creating while keeping an unblinking eye on bottom line results. He built his company, Oasis Disc Manufacturing, from a one-man basement operation into a market leader in the independent entertainment field—a story well known to readers of Fast Company, Success Magazine, Inc. Magazine, Seth Godin’s marketing bestseller Purple Cow, The Atlanta Journal-Constitution, and the other outlets where profiles and case studies about Micah have appeared. He was also an early investor in MacSpeech, the Apple-related startup recently acquired by Nuance. Solomon offers information and free resources at http://www.customerserviceguru.com
For more information:
Micah Solomon, micah(at)micahsolomon(dot)com http://customerserviceguru.com or (484)343-5881(cell)

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