This partnership further enables us to meet the needs of companies that are looking to outbound IVR as a way to proactively engage customers
Centreville, VA (PRWEB) October 11, 2011
Today, MicroAutomation, a leading provider of contact center solutions, and Voxeo, the leading provider of Unlocked Communications, announced a multi-faceted strategic partnership. MicroAutomation has been selected into Voxeo’s Preferred Professional Services Partner program to provide IVR and CTI design, development and implementation services, on behalf of Voxeo, to their customers. Both companies are working to integrate their technologies into existing products. In addition, MicroAutomation is developing a version of their outbound IVR product to be available on Voxeo’s Prophecy hosted cloud which is targeted for market launch at the Call Center Summit conference on January 23rd in Orlando, Florida.
“Voxeo represents the perfect type of organization to partner with as they share a commitment to meet industry standards and offer support for harnessing the power of cloud hosting. The synergies between our companies are in perfect harmony and we have already received great feedback from our customers,” stated Scott Fischer, MicroAutomation’s COO. “This relationship will put a capital ‘P’ in the term business partnership.”
“This partnership further enables us to meet the needs of companies that are looking to outbound IVR as a way to proactively engage customers,” said Clayton Reed, senior vice president, worldwide sales and marketing for Voxeo. “The partnership expands both companies’ existing solution base and ultimately enhances our capabilities in the communications application market.”
MicroAutomation is a Grand sponsor at the Voxeo Customer Summit in Orlando, Florida, October 10 -12. For more information about the Summit, visit http://www.voxeo.com/summit2011/.
About MicroAutomation, Inc.
Commercial, government and 911 customers worldwide have benefited from MicroAutomation’s expert design, development, deployment and support of their contact centers for over 20 years. Outstanding creativity, the ingenuity and forethought of our engineers and partnerships with a wide-range of leaders in our industry allow us to continually provide our clients solutions that surpass expectations. http://www.MicroAutomation.com
Voxeo unlocks communications. We loathe the locks that make voice, SMS, instant messaging, Twitter, web chat, and mobile web unified communication and self-service applications difficult to create, manage, analyze, optimize and afford. Every day we work to unlock the neglected value of these communications solutions with open standards, disruptive innovation and a passion for problem solving--fueled by a company-wide obsession with customer success. We do so for more than 200,000 developers, 45,000 companies and half of the Fortune 100 from our headquarters in Orlando, Beijing, Cologne, and London. Visit us or join our conversations on the web at http://www.voxeo.com, blogs.voxeo.com or twitter.com/voxeo.
Director of Marketing