San Diego, CA (PRWEB) October 12, 2011
Matrix Direct, a nationwide leader in direct-to-consumer term life insurance products, now encourages consumers to communicate directly with the company via social media. By using the new “Ask an Expert” option, consumers can ask questions about term life insurance through Twitter and Facebook and get answers directly back from the company.
Matrix Direct developed the “Ask an Expert” feature as part of an ongoing commitment to assist consumers and answer questions in a convenient, timely manner.
Ask an Expert
By clicking on the “Ask an Expert” links on MatrixDirect.com, consumers are directed to a webpage on the site where they can choose to message the company through either Twitter or Facebook. A company representative monitors the sites during regular business hours and responds directly to consumers.
Consumers have been using the “Ask an Expert” social media option to address customer service issues, such as:
- Inquiring about what type of term life insurance may be best for them.
- Finding out the status of their pending term life insurance policy application.
- Contacting the company’s customer service or sales departments.
- Giving feedback on Matrix Direct products or services.
Term life insurance consumers who are active on Twitter and Facebook will find the new Matrix Direct “Ask an Expert” feature to be a convenient, fast, and easy way to get answers to their questions or concerns about life insurance.
About Matrix Direct
Matrix Direct, Inc. is one of the country’s leading life insurance agencies. Over five million Americans have contacted Matrix Direct for the best term life insurance quotes. Matrix Direct, Inc. is a subsidiary of American General Life Insurance Company, Houston, TX and an affiliate of The United States Life Insurance Company in the City of New York, NY, NY. Agency services provided by Matrix Direct Insurance Services in CA (#0B57619), ME, MA, and OK; Matrix Direct Insurance Agency, Inc. in UT; and Matrix Direct, Inc. in AR(#246412) and all other states, except SD.