Mercy Cedar Rapids Selects Benchmark Revenue Management for Revenue Cycle Solutions, Plans to Extend Revenue Cycle Services to Other Providers

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Benchmark Revenue Management announced that it has signed a deal and is in the process of implementing its BackOffice solution set for Mercy Cedar Rapids Hospital in Cedar Rapids, Iowa. In addition to denials management, AR follow-up, and integrated dashboards and productivity data, this move positions Mercy to offer its revenue cycle capabilities to other providers.

Together with Benchmark, we believe we have an opportunity to help some smaller providers survive and not have to sell to larger players just because they lack the administrative capacity to handle it all.

Benchmark Revenue Management announced that it has signed a deal and is in the process of implementing its BackOffice solution set for Mercy Cedar Rapids Hospital in Cedar Rapids, Iowa. The BackOffice includes Denials Management and AR Follow-Up solutions, as well as a full complement of KPI reports and dashboards for management.

“We are extremely excited to be working with Mercy Cedar Rapids,” stated Tyson McDowell, CEO of Benchmark. “We always love to bring our unique workflow and process approach to any facility or enterprise because we know it can accomplish, but this is a particularly energizing opportunity at Mercy, because of the forward thinking of the executive team there. Once we have successfully implemented the workflow and related processes, Mercy plans on taking some of their considerable expertise in revenue cycle and offering it to smaller facilities who simply don’t have that level of resources available. And our technology can help make that a reality.”

Benchmark’s web-based workflow already fits very well with Mercy’s successful program of allowing some of their business office team to work remotely from home. Benchmark will enhance those capabilities by using its workpooling and intelligent transaction handling capabilities to prioritize and distribute work for those teams. And in the near future, it will employ its industry-leading data management capacity to incorporate feeds from other providers and distribute tasks across the same network.

Shawn Steffen, Senior Director of Revenue Cycle at Mercy, said, “This is something we’ve been looking at for some time. We are already handling billing tasks for other providers, but the Benchmark technology allows us to extend our revenue cycle skills to others as well. We haven’t seen another model quite like it, and we are thrilled to be leading the way. It’s an exciting time for revenue cycle professionals, but a very challenging time for small providers, as handling complex denial and follow-up accounts is becoming increasingly difficult. Together with Benchmark, we believe we have an opportunity to help some smaller providers survive and not have to sell to larger players just because they lack the administrative capacity to handle it all.”

Benchmark kicked off the implementation this week with the Cedar Rapids team and plans to live before the end of the year.

About Benchmark Revenue Management
Benchmark Revenue Management is one of the fastest-growing firms in the healthcare administration technology field. Benchmark delivers revolutionary administrative workflow, revenue analysis, management, and monitoring tools which are inherently integrated for maximum effectiveness and efficiency. Benchmark’s customers include a number of high-profile hospitals and systems, such as St. Joseph’s in New Jersey, St. Joseph’s Atlanta, New York Methodist Hospital, Catholic Healthcare Partners, and St. John’s Health Center in Santa Monica, CA. More information about Benchmark can be found at http://www.benchmarkrevenue.com.

About Mercy Cedar Rapids
Founded on the principles of the Sisters of Mercy, Mercy Cedar Rapids is committed to providing a patient- and family-centered system of care carried out by the finest employees and physicians. Mercy works to extend its health care ministry in the Cedar Rapids area and Eastern Iowa. Mercy Medical Center was recently identified as one of the country’s Top 100 Hospitals for Patient Experience based on female patient satisfaction scoring by WomenCertified®, a trusted referral source for top businesses and brands identified among women. More information about Mercy can be found here: http://www.mercycare.org.

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Lincoln Fish
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