Mary Celle Named Finalist for Stevie Award for Women in Business

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American Support’s senior vice president was among four finalists in the Best Executive for Telecommunications Services Businesses up to 2,500 employees category.

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I am committed to creating jobs in America by making American Support the most efficient and effective provider of support services for the video, voice and data industry.

Mary Celle, American Support’s senior vice president, has been named a finalist for the Stevie Award for Women in Business in the Best Executive for Telecommunications Services Businesses with up to 2,500 employees category.

“This truly is an honor made possible by the talented, innovative team members who make American Support a great place to work everyday,” said Celle. “I am committed to creating jobs in America by making American Support the most efficient and effective provider of support services for the video, voice and data industry."

Celle oversees all of American Support’s operations, including the company’s virtual contact center, billing systems, technical support services and dispatch. She operates from the Chapel Hill, N.C.-based company’s Phoenix office.

The final winner will be announced during an awards dinner Nov. 11 in New York City.

About American Support

American Support is the nation’s only complete provider of back-office services to the telecommunications industry. We help clients grow their revenue & increase their subscriber base by focusing on making every one of their customer contacts count. With six products in our line-up, we cover all our clients’ customer contact needs: Telesales by Evergreen, Customer Care, Field Support, Technical Support, Subscriber Management and Dispatch.

American Support strives to help our customers succeed by operating efficiently, consistently and with excellent customer service, making life better for our clients, employees, investors and families, while supporting our country.

From coast to coast, many of America’s largest telecommunications companies trust American Support with their customers.

The American Support Product Line Up Includes:

Telesales by Evergreen:

Since 1989 Evergreen Sales & Marketing has been exclusively serving the telecommunications industry with outbound and inbound call center services.Evergreen has built its reputation by consistently delivering results for nearly all major MSOs and programmers across all product platforms: video, high-speed Internet, digital telephone and other advanced services. Evergreen is certified by the American Teleservices Association Self Regulatory Association (ATA-SRO).

Customer Care:

Twenty four hours a day, American Support provides US-based phone and email specialized support for video, voice and data customers from three traditional call center facilities and a virtual contact center operation spread across 115 US cities.

Field Support:

A full-service contracting organization specializing in the telecommunications industry with extensive industry experience in sales, audits, installations, CPE retrieval and field collections, as well as experience in aerial, underground and MDU construction.

Technical Support:

US-based subscriber technical support and 24/7 Network Operations Center (NOC) along with Sigma Systems Device Provisioning Manager, Centina Systems NetOmnia™ Fault and Performance Monitoring solution plus private label email.

Subscriber Management, powered by CSG International:

Access to America’s largest billing system: CSG International. Our software and services-based solutions help telecommunications providers better build, engage and transact with their customers from all touch points including field service calls, online visits, telephone inquiries and monthly statements.

Dispatch, powered by CSG International:

24/7 dispatch services using workforce automation through CSG International, the largest provider of workforce management and workforce automation solutions for telecommunications providers. CSG workforce products support 30,000 technicians and 3,000 dispatchers by scheduling, dispatching and routing technicians to their job sites.

About the Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com.

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