We have made decisions at every turn based on how it will impact the customer experience, receiving an EXCELLENT rating from STELLAService, is a direct reflection of our commitment to our customers.
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Canoga Park, CA (PRWEB) October 20, 2011
OnlyFactoryDirect.com, a leading supplier of home audio and pro audio speakers and accessories, has been awarded an EXCELLENT rating by STELLAService, a company dedicated to publishing objective, in-depth ratings on the customer service performance of online businesses. STELLAService assesses Internet retailers across three main areas: 1) online user experience; 2) shipping and returns; and 3) live customer support. STELLAServices reports that less than half of the thousands of companies they rate pass their meticulous rating process.
OnlyFactoryDirect.com’s owner Mike Lewis comments, “I am so proud of our OnlyFactoryDirect team; from the day we launched OnlyFactoryDirect.com we focused our energy and efforts on customer service. We lead the way years ago with Free Shipping and our “No Hassle” return policy. We have made decisions at every turn based on how it will impact the customer experience, receiving an EXCELLENT rating from STELLAService, is a direct reflection of our commitment to our customers.”
John Ernsberger, Co-founder of STELLAService comments, “Everyone claims to have world-class customer service,” he continues, “through our comprehensive and objective evaluations of each site’s customer service performance; we’re able to cut through the noise and uncover which sites are truly delivering the best online customer experience. We are excited to highlight leading e-retailers when it comes to customer service while also providing online shoppers with direction to the best sites in each product category.”
Online electronics is one of the fastest growing categories for e-retailers. Forester Research predicts that online purchasing will grow to a staggering 250 Billion by 2014. One of the top product categories that represent more than 44% of those online sales are consumer electronics. Sasha Letourneau, Director of Sales & Marketing for OnlyFactoryDirect.com explains, “Research shows that people are more e-commerce savvy and surprisingly enough, customer satisfaction of online shopping has been rated much higher recently.” Forrester reports that 82% of those who end up buying online are satisfied vs. only 61% who walk in to a physical store during their purchasing cycle. “I believe most consumers are on a tighter budget and realize that brick and mortar stores have more overhead, so their prices are higher and frankly many times it’s difficult to find a human that is an authority on the item you are interested in.” She continues, “It is the perfect timing for a company like STELLAServices to help consumers navigate all the online retailers to find the best product at the best price, with the best customer service. We are very pleased to wear the seal of EXCELLENCE.”
OnlyFactoryDirect.com is an online retailer of home audio and pro audio goods. OnlyFactoryDirect.com offers a 30-day “No Hassle” Guarantee and Free Shipping to the 48 continental states. They will send a pre-paid shipping label and offer you a full refund if you are not satisfied with your audio purchase. An audio technician is available M-F 8am-4pm PST or Chat Live online Tues-Sat.