This achievement validates that our processes, from in-depth sales consultations through comprehensive support services, are meeting and exceeding the standards of our industry," said Mark Langanki, EVP of Operations & Engineering at Spanlink
Minneapolis (PRWEB) October 17, 2011
Spanlink Communications, a Cisco partner focused on designing, implementing and supporting contact center and customer collaboration solutions, announced today that it has achieved the Master Unified Communications Specialization from Cisco® for the fourth straight year. The Master UC Specialization recognizes Spanlink as having fulfilled the training requirements and program prerequisites to sell, deploy and support highly sophisticated applications-based Cisco Unified Communications solutions.
“Of Cisco’s 14,810 US partners, less than one percent hold the Master Unified Communications Specialization,” said Mark Langanki, executive vice president of operations and engineering at Spanlink. “This achievement not only highlights our breadth of expertise and proficiency in advanced unified communications, but validates to Cisco and our customers that our processes, from in-depth sales consultations through comprehensive support services, are meeting and exceeding the standards of our industry.”
"To help turn the promise of unified communications into a strategic advantage, customers are demanding an enhanced set of skills and capabilities from channel partners,” said Richard McLeod, senior director of collaboration for worldwide channels at Cisco. “Spanlink’s investment in the Master Unified Communications Specialization ranks them among the industry’s elite.”
By renewing its Master Unified Communications Specialization, Spanlink has successfully verified its master-level sales, technical and services capabilities. Master UC specialized partners must possess a number of Cisco and industry-standard technical certification requirements and provide customer references that document Cisco-prescribed design and deployment capabilities. Furthermore, Spanlink demonstrated its infrastructure and ability to support a full menu of Lifecycle Services offerings and capabilities by successfully passing the annual on-site audit proctored by Cisco.
About Spanlink Communications
Spanlink Communications is a leading provider of Cisco contact center and customer collaboration solutions. With more than 23 years of experience, Spanlink helps companies exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert advising, deployment, integration and managed services to tailor each customer’s solution and support plan to its business needs. Spanlink is at the forefront of helping organizations understand how to leverage their Contact Center to monitor and proactively respond to Social Media to engage customers and prospects. Spanlink is a Master certified Cisco partner serving businesses of all sizes. Find news and information at http://www.spanlink.com. Follow Spanlink on Twitter at http://www.twitter.com/spanlink.
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