On Hold Company Solves Music On Hold Loop Issues with Asterisk-based VOIP Systems

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On Hold Company has developed a solution for looping music and messages on hold with Asterisk-based VOIP telephone systems.

On Hold Company (http://www.onholdcompany.com) has developed a solution for delivering on-hold messages in a loop on Voice Over Internet Protocol (VOIP) telephone systems.

“There’s no doubt that today’s greatest telecommunications buzz word is ‘VOIP,’” Bryant Wilson, CEO of On Hold Company, said. “Every in-the-know business either has made or is considering the jump to VOIP for its telephony needs.”

Traditionally, on-hold messages are played in a loop. By playing the messages in a loop, the caller is able to enter the ad at various places in the rotation, increasing their chance of hearing more ads.

Wilson said On Hold Company discovered a new challenge with its own on-hold message when the company installed a VOIP system. Callers were hearing the message start from the beginning after any transfer or from the exact same spot they left it when placed on hold.

Wilson explained how the company solved the problem.

All Asterisk based platforms – Elastix, Trixbox, FreePBX and many more – have a module to play music on hold, Wilson said. Most accept .wav or .mp3 files. Newer versions also will accept .mp3 streams as well. This, he added, was the key.

“To get this working, we simply hooked up a Barix Instreamer 100 to one of our on-hold players and connected the Instreamer to our LAN,” he said. “Then we created a new music source in Elastix and input the address of the stream from the Instreamer and, voila, looping music on hold.”

On Hold Company, based in Shreveport, LA, provides turn-key on hold marketing services for more than 10,000 businesses throughout North America. Wilson said the problem-solving they applied to their own issue is an example of the kind of service they provide customers every day.

“Sound hard? It’s not,” he said. “This is just one example of the creative solutions our team delivers daily at On Hold Company.”

For more information, visit the On Hold Company contact page.

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Scott Anderson
On Hold Company
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